Position Summary

Trulioo verifies businesses and the people behind them at global scale. Our Business Verification (KYB) product is the system enterprises and high-growth companies trust to onboard merchants, meet regulatory needs, and stop bad actors before they enter the platform - across 195+ countries, with the data, document, and watchlist coverage to back it.

We're hiring a Product Manager to own the strategy and roadmap for a core area of KYB - setting direction, leading discovery, and shipping new product classes that change how fast and how confidently our customers can onboard a business anywhere in the world. You'll have a point of view on where KYB goes next, defend it with evidence, and change it when the evidence says otherwise. We need a strategic operator who can take new capabilities from concept to launch, adoption, and revenue-generating.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This will be a full-time, permanent position working out of the Vancouver office on a hybrid model (3 days per week in the office). However, this role can be done remotely for the right person.

What You'll Be Doing:

• Strategy and roadmap for key KYB capabilities - including the prioritization trade-offs, the bets we're making, and the work we're explicitly not doing
• Customer discovery to develop a deep understanding of enterprise and SMB onboarding, risk, and compliance workflows, translating customer problems into clear product narratives, business cases, and launch plans
• Market and competitive analysis to identify where KYB needs to lead, where parity is enough, and where new product classes should be invented
• Detailed technical requirements developed with Engineering and Data teams, including APIs, platform workflows, data needs, edge cases, acceptance criteria, and trade-offs that unblock execution and support global scale
• New product launches end-to-end - partnering with Product Marketing, Sales, Customer Success, Solutions Engineering, and Support to land new capabilities with enterprise and SMB customers
• Define and manage success metrics such as adoption, conversion, verification rate, match quality, processing time, manual review reduction, revenue impact and customer satisfaction

What You'll Bring:

• 5+ years in product management, with a track record of shipping work that moved measurable business or customer outcomes
• Technical fluency - comfortable specifying API behavior, reasoning about platform and data architecture trade-offs, and engaging with engineers as a peer on scope, edge cases, and build-vs-buy decisions
• Analytical rigor - defining the right metrics, instrumenting learning loops, and using data to drive prioritization decisions
• Customer discovery - regularly talking to customers and internal teams, synthesizing qualitative and quantitative signals, and separating urgent asks from durable product opportunities
• Go-to-market experience taking new products from concept through launch with sales, marketing, and CS - ideally including enterprise selling motions
• Stakeholder management and influence without authority across Product, Engineering, Sales, Customer Success, Support, Marketing, and Compliance, including driving durable alignment on difficult trade-offs
• AI fluency as a default - you use modern AI tools to accelerate research, drafting, prototyping, and engineering communication
• Clear written communication - your strategy docs and PRDs should require minimal interpretation

Nice to Have:

• Background in KYB/KYC/AML, merchant onboarding, identity verification, risk, RegTech, financial services, payments, or e-commerce platforms
• Experience shipping AI-powered features, including evaluation methodology and reasoning about non-deterministic outputs
• Experience with global product surfaces - multi-jurisdiction compliance, localization, or international data sourcing

Interview Process:

At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do.

Here's what you can expect throughout the interview process:

• Recruiter Interview: 30 minutes
• Hiring Manager Interview: 45 minutes
• Panel Interview: 60 minutes
• Final Leadership Interview: 30 minutes