What You'll DoHelp Develop the Experiences That Support Financial Security
The Product Manager I - Participant & Non-Participant Experience role aims to improve the experiences of participants, employers, advisors, and third-party administrators (TPAs) within our retirement and financial services ecosystem. It is ideal for those interested in customer and user experience, product management, and data-driven insights. You will work closely with Product Managers, UX specialists, engineers, operations teams, and business partners to spot opportunities, test solutions, and build impactful experiences that enhance customer results and align with company objectives. This position allows you to lead and develop key participant and non-participant experiences while growing your knowledge in product strategy, discovery, delivery, measurement, customer-centered design, and journey-focused experience management.
Product Discovery & Customer Experience (30%)
- Drive customer discovery and insights by bringing to bear customer research, feedback, journey maps, analytics, and business data to identify needs, difficulties, and improvement opportunities.
- Partner with UX and cross-functional teams to conduct interviews, usability testing, and experience assessments that inform product and experience decisions.
- Validate opportunities through experimentation by developing hypotheses, testing solutions, analyzing outcomes, and translating findings into actionable product recommendations.
- Champion customer-centric product decisions by understanding end-to-end customer journeys, using data to prioritize work, and finding opportunities to simplify and improve digital experiences.
Product Delivery (40%)
- Own and prioritize the team backlog for one or more Agile teams, ensuring work is aligned to customer needs, business goals, and desired outcomes.
- Partner with cross-functional teams including Engineering, UX, Data, Marketing, Operations, and business collaborators to deliver valuable customer and business solutions.
- Drive Agile product execution by defining epics, features, user stories, acceptance criteria, supporting UAT, managing dependencies, and removing delivery impediments.
- Measure and optimize product outcomes by tracking adoption, engagement, and performance metrics, using data-driven insights to guide decisions, continuous improvement, and partner communications.
Product Assessment & Experience Insights (10%)
- Monitor experience, adoption, engagement, and product health metrics.
- Analyze customer behavior data and operational performance indicators.
- Measure product outcomes and customer experience improvements and use insights to inform future investment decisions.
- Support data-driven decision making by connecting product investments to business and customer outcomes.
- Communicate product performance and insights to team members.
Product Strategy (5%)
- Work closely with Product Managers and Senior Product Managers to grasp and fulfill product strategy.
- Develop knowledge of business strategy, customer experience strategy, and enterprise priorities.
- Contribute customer insights and data-driven recommendations to roadmap discussions.
- Develop understanding of participant and non-participant journeys and how products support broader business outcomes.
Collaborator Management & Communication (15%)
- Share product priorities, delivery updates, customer insights, and performance outcomes.
- Collaborate with team members across Product, Technology, Operations, Compliance, Legal, Marketing, Customer Service, and Business units.
- Present findings, recommendations, and product updates to leadership and partners.
- Contribute to the ongoing refinement of product and customer experience approaches.
Who You Are
- Minimum 2 years of experience in Product Management, Business Analysis, Customer Experience, User Experience, Digital Product, Technology, or related fields.
- Experience working in an Agile product delivery environment.
- Experience gathering and translating customer, user, and business requirements into actionable work.
- Strong analytical and problem-solving skills.
Skills That Will Help You Stand Out
- Cross-Functional Leadership & Communication: Ability to influence partners, collaborate across business and technology teams, and communicate effectively to drive alignment and outcomes.
- Data-Driven Decision Making: Strong analytical perspective with experience using customer insights, data, experimentation, and performance metrics to inform prioritization and product decisions.
- Customer-Centered Product Development: Knowledge of UX, CX, Design Thinking, customer journey mapping, personas, Voice of Customer programs, and usability testing to create meaningful customer experiences.
- Adaptability & Product Delivery Excellence: Ability to manage multiple priorities, respond to changing business needs, and effectively balance strategic and tactical work in a fast-paced environment.
- Industry Knowledge & Product Toolset: Experience in financial services and familiarity with modern product management, analytics, and collaboration tools such as Power BI, Adobe Analytics, Google Analytics, Jira, Azure DevOps, Miro, and Confluence.
What Success Looks Like
In this role, you will:
Focus on improving customer journeys and user interactions, increasing digital adoption and engagement, and using customer feedback and analytics to identify and prioritize opportunities. Success is measured by delivering meaningful business and customer outcomes through close collaboration with Product, UX, Engineering, Marketing, Operations, and Business teams. The role also provides an opportunity to grow into a well-rounded, customer-focused product specialist.
Salary Range InformationSalary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range$85000 - $134000 / year
Salary Details
The following locations are examples of market-specific salary ranges across different geographies.
- Wichita, KS: $85,000 - $100,000 / year
- Des Moines, IA: $90,000 - $105,000 / year
- Charlotte, NC: $95,000 - $110,000 / year
- Chicago/Minneapolis: $104,000 - $122,000 / year
- Los Angeles/New York City: $112,000 - $134,000 / year
Time Off ProgramFlexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.
Pension EligibleYes
Additional Information
Work Environments
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors.
Our Engineering Culture
Through our product-driven Agile/Lean DevOps environment, we’ve fostered a culture of innovation and experimentation across our development teams. As a customer-focused organization, we work closely with our end users and product owners to understand and rapidly respond to emerging business needs.
Collaboration is embedded into everything we do – from the products we develop to the quality service we provide. We’re driven by the belief that diversity of thought, background, and perspective is critical to creating the best products and experiences for our customers.
Work Authorization/Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Code of Ethics
For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Posting WindowWe will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Date First Posted (TTF)8/26/2026
Latest Post Date: Careers - US8/26/2026
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