“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

Summary

Responsible for analyzing, defining, planning, and managing complex Medimpact products and services that include new development and enhancements to existing products and services as well as the complete lifecycle for the delivery of new products and services.  Working in close partnership with functional business leadership and IT, contributes to the development of the business strategy and subsequently translates that business strategy into product strategies, product roadmaps, product requirements and specifications that: deliver value to the customer; meet business operational and financial goals; and provide for the technology solutions, processes and other capabilities needed to scale the business.  May be required to lead, guide, mentor, train and develop more junior product managers. Defines and manages metrics to effectively measure the success of product and service deliverables. A wide degree of creativity and latitude is expected. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Actively researches and stays abreast of trends in the marketplace to ensure the product’s competitive position. Identifies measurable KPIs with monitoring/reporting solutions in partnership with business and IT ownership.

• Following outlined product development and management processes, directs the overall scoping, planning, business requirements definition and delivery of products and services to customers from idea inception through design, development, delivery, ongoing support and enhancement and potentially retirement across the full product lifecycle.

• Provides product management oversight for assigned products and services, including annual strategic product planning; revenue and expense budgeting and forecasting; pricing; sales strategy development and facilitation; product positioning, packaging, and messaging; marketing and sales material development; product training, product testing, assessment, and support; RFP support; and product demonstrations.

• Partners with business stakeholders, end-users and business analysts to define business rules as they apply to processes and procedures and to define and document business requirements and develop work-flow diagrams, functional hierarchies, process models, revenue models, fee schedules, etc. Ensures business requirements are appropriately translated into customer deliverables This position will interface with other areas within the company, including IT, Sales & Marketing, Operations, Clinical, BI, Finance/Analytics and Project Management.

• Owns prioritization of product backlog for assigned products and coordinates with appropriate IT and Business teams to ensure delivery. Continues to assess and address functional specifications, non-functional requirements and operational readiness.  Monitors the overall development schedule to ensure the on-time delivery of software development initiatives. Gains internal and regulatory approvals. 

• Coordinates and participates in user acceptance testing efforts to ensure the delivered product meets the required functionality, user interface and performance requirements.

• Champions the rapid adoption of new application features by conducting demonstrations and producing materials such as tutorials, release notes, help guides, and FAQs.  Will contribute to new or updated sales and marketing materials including, but not limited to, product binders, product summaries, presentations, proposal language, and product training materials.   

• Provides product and system demonstrations for new and existing clients and acts as the SME in answering questions and highlighting key system capabilities. 

• Product champion and steward of the health and well-being of specified applications and solutions. Completes all documentation throughout the product or project lifecycle, including creating business cases, business plans, business requirements, data dictionaries, SOPs and product toolkits

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 5+ years’ experience or equivalent combination of education and experience, and 2 years' of SME in respective areas

Computer Skills

Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data.  Working knowledge of key business applications and/or tools such as MS SQL, Oracle 19c, Golden 32/TOAD, MedAccess, MedOptimize, SalesForce, and UNIX operating systems.  Understanding of Tableau and SQL Server Reporting Services (SSRS).

Certificates, Licenses, Registrations

• Product Management Certification (Scrum Product Owner) required.
• Project Management Professional (PMP) Certification preferred.

Other Skills and Abilities

• Ability to effectively recognize complex problems and apply analytic and critical thinking skills to innovate solutions. Ability to exercise sound judgment and decision-making. Ability to collaborate on cross-functional projects and liaise with stakeholders in both the business and IT.
• Ability to define requirements and prepare and maintain detailed product/project plans, roadmaps, and related financial analysis.  Demonstrated ability to positively interact with clients, and staff of all levels, a willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results.
• Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment. 

Reasoning Ability

•  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills

•  Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Language Skills

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.  Work hours may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires no travel; however, attendance may be required at various local conferences and meetings.

• Medical / Dental / Vision / Wellness Programs

• Paid Time Off / Company Paid Holidays

• Incentive Compensation

• 401K with Company match

• Life and Disability Insurance

• Tuition Reimbursement

• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers