Fiserv

Product Manager

Fiserv$90K — $120K *
Omaha, NE 68104In-Person
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in product management, project management, or business analysis in payments or financial services
  • 4+ years gathering and validating business requirements and process workflows
  • 4+ years supporting dispute processing in card-based products
  • Proficiency in tools like Microsoft Project, Jira, or Confluence
  • Strong analytical skills for system interactions and process improvements
  • Bachelor's degree in Business, Computer Science, or related field

Responsibilities

  • Define product strategy and roadmap for issuer disputes platforms
  • Collaborate with stakeholders and vendors to implement new systems
  • Create product documentation including business requirements and user stories
  • Analyze dispute processes to identify gaps and propose improvements
  • Manage delivery plans and milestones for successful project execution
  • Support lifecycle activities for dispute operations systems
  • Monitor industry developments to inform product decisions

Benefits

  • Fuel Your Life program for holistic well-being support
  • Generous paid holidays and time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Recognition program for peer contributions
  • Access to eight Employee Resource Groups for networking
  • Focus on professional growth with development opportunities
  • Comprehensive medical, dental, and vision insurance from day one
  • Robust retirement planning with 401k match and stock plan
  • Tuition assistance and reimbursement program
  • Paid parental and military leave
Full Job Description
Job Title
Product Manager

About your role:

As a Product Manager in Issuer Disputes Strategy, you will define and deliver product capabilities that support dispute operations across Money Network. You will partner with business stakeholders, technology teams, operations, and third-party vendors to translate business needs into product requirements, implementation plans, and measurable outcomes. This role is important to reducing dispute-related financial losses, improving the cardholder experience, and meeting client expectations.

What you'll do:
  • Define product strategy, roadmap priorities, and business requirements for issuer disputes platforms and related operational tools
  • Partner with business stakeholders, engineering, operations, and third-party vendors to deliver new system implementations and enhancements to existing platforms
  • Create and maintain product documentation, including business requirements, process flows, user stories, acceptance criteria, and executable test plans
  • Analyze current disputes processes, system interactions, and operational workflows to identify gaps and define future-state solutions that reduce financial losses
  • Manage delivery plans, milestones, dependencies, risks, and scope changes to support predictable and successful execution
  • Support product lifecycle activities for prepaid dispute operations systems, including implementation, enhancement, maintenance, and change readiness
  • Monitor industry and regulatory developments, including card network rules, authorization decisioning, and dispute-related requirements, to inform product decisions
  • Coordinate across fraud operations, product and channel technology teams, strategy and analytics, cybersecurity, and client-facing teams to align outcomes and execution


Experience you'll need to have:
  • 5+ years of experience in product management, project management, business analysis, or a combination of these areas within payments, financial services, banking, or software environments
  • 4+ years of experience gathering, documenting, and validating business requirements, process workflows, and functional specifications with business and technical stakeholders
  • 4+ years of experience supporting disputes processing, payments operations, or related platforms for card-based products
  • Experience using delivery and documentation tools such as Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Jira, Confluence, or similar platforms
  • Experience analyzing system interactions, defining process improvements, and supporting implementation and testing activities for technology products
  • Bachelor's degree in Business, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience


Experience that would be great to have:
  • Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), or similar certification, or equivalent certification
  • Experience working in Agile, Waterfall, or hybrid delivery models
  • Experience implementing fraud prevention systems, dispute management tools, or payments software
  • Knowledge of Visa, Mastercard, and other payment network dispute processes and rules


How you'll work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.


Sponsorship:
  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.


Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental and military leave.


This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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