We're looking for a Product Manager to lead our ShipperConnect product team, including both product management and people management responsibilities. This is a full-time remote role with a flexible geographic location, but most of the team is in the U.S. Eastern Timezone (ET), so you'll need significant overlap with ET working hours.

You'll own all the product and engineering initiatives for the ShipperConnect product, and work closely with the Director of Product Engineering on company-wide product processes. While this role includes managing engineers, a deep technical background is not required. Our senior engineers and CTO will provide technical leadership and guidance, and this role will be more focused on the product direction and people management.

Day-to-day responsibilities include: tracking requests from customers and internal stakeholders and prioritizing them, talking to customers about existing and upcoming features, communicating about product priorities and timelines, documenting and educating others on how the application works, removing blockers from the ShipperConnect team so they can be effective, having 1:1s with the ShipperConnect team and addressing their concerns, conducting yearly reviews and supporting employee growth, hiring and onboarding new team members, working with company leadership on planning future initiatives, managing communications and mitigations for service outages, ensuring the correct balance of work between technical initiatives and product initiatives, making sure the engineering team knows the why behind the work, and maintaining the strong culture the team already possesses.

Travel is required for this role approximately three times a year. Current trips include:

• All-staff company onsite, typically in October (location varies)
• User event and golf tournament, typically in August (Nashville, TN)
• Engineering team onsite (location and timing vary)

Requirements

Key Responsibilities

Product Management:

• Meeting with customers, prospects, and internal stakeholders to understand their needs
• Making sure the team understands customers, prospects, and internal stakeholders' needs
• Refining and carding up work
• Prioritizing work
• Planning for future product initiatives
• Tracking product metrics
• Documenting and educating others on how features work
• Owning the delivery of product commitments

People Management

• Conducting 1:1s
• Conducting yearly and new hire reviews
• Interviewing, hiring, onboarding, and corrective action
• Supporting career path growth
• Giving and receiving feedback
• Maintaining team culture

Engineering Management:

• Owning incident response communication and follow up mitigation work
• Managing on-call rotations
• Working with the team to understand their technical priorities
• Making sure balance of technical work and product work is correct
• Owning the quality of what the team delivers

What Success Looks Like

• Enabling the ShipperConnect team to be productive and happy at work
• Focusing the ShipperConnect team on the most impactful work
• Educating the rest of the company about product features and priorities
• Staying on top of many incoming requests with timely and effective written communication
• Noticing areas that could be improved and fixing them without being explicitly told

Cultural Qualities

• Desire to help others
• Personable, with a sense of humor
• Excels in ambiguous, highly autonomous situations
• Very organized at managing todos, and following up
• Flexible and willing to experiment with new ways of doing things

Qualifications

• 3+ years of relevant product management experience
• Strong communication, leadership, and problem-solving abilities
• Experience managing people, previous experience managing engineers is a major plus
• Familiarity with EDI, integrations, APIs, or logistics tech strongly preferred
• Comfortable operating in a fast-paced, early-stage environment

Benefits

• 75% paid Health, dental, and vision benefits
• Unlimited PTO
• Summer Fridays - one Friday off each month during the summer
• 401k match
• Monthly wellness reimbursement
• 100% remote
• Flexible work environment