Best Buy Co, Inc

Product Manager (2 Openings: Reverse Logistics OR Mobile Activation)

Best Buy Co, Inc$95K — $106K *
US-AnywhereRemote in Canada
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years experience as a product manager in complex operational domains like retail operations, logistics, or supply chain.
  • Deep understanding of reverse logistics processes or telecom activation workflows.
  • Proficient in leading cross-functional agile teams for iterative product delivery.
  • Strong partner with technology and operations teams to translate needs into product requirements.
  • Experience designing experiences for high-volume customer interactions.

Responsibilities

  • Deliver the product vision and roadmap for either Reverse Logistics or Mobile Phone Activations.
  • Lead cross-functional teams to create scalable platforms for operational efficiency.
  • Serve as the functional domain expert, translating technical implications into business context.
  • Collaborate with partners and vendors to build strong operational relationships.
  • Unlock value from new platforms and capabilities for ongoing initiatives.

Benefits

  • Remote-first work environment.
  • Employee discounts on technology products.
  • Flexible health benefits and wellness programs.
  • TFSA and RRSP savings plans.
  • 100% matched company pension plan.
  • Access to training programs for skill development.
Full Job Description

Product Manager (2 Openings: Reverse Logistics OR Mobile Activation)

Are you excited by the challenge of modernizing reverse logistics OR the challenge of evolving how we sell Mobile Phones across Canada?

Best Buy Canada has two roles open, one focused on Reverse Logistics and the other in mobile activation.

In the reverse logistics role, you will lead cross-functional product teams to support the transformation of our reverse logistics, enabling operational efficiency and improved customer experiences across our ecosystem.

In mobile activation role, you will work closely with engineering, operations, and business stakeholders to prioritize and deliver experiences that improve the mobile phone activation experience for customers and front-line employees.

We practice a remote-first working model, with opportunities to collaborate at our head office in beautiful Vancouver, BC for strategic, collaborative, and social purposes.

Join us in supporting the future forward transformation of our organization as a product manager!

Role A: reverse logistics - what you'll do:

  • Deliver on the product vision and roadmap for Reverse Logistics.
  • Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end.
  • Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals.
  • Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships.
  • Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.

What we’re looking for:

  • 4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences).
  • Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping) and how these connect across systems and operations.
  • Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures.
  • Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value.

Role B: mobile activation

what you'll do:

  • Deliver on the product roadmap for the Mobile Phone Activations product.
  • Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end-to-end.
  • Partner closely with operational stakeholders to understand pain points and translate business needs into well-defined product backlog items and actionable outcomes for delivery teams.
  • Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals.
  • Contribute to the end-to-end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities while enabling new customer and associate-led activation experiences.

What we’re looking for:

  • 4+ years of experience as a product manager delivering software products in complex, customer-facing ecosystems, ideally within telecom, retail, or transactional platforms.
  • Experience with telecom activation workflows, including plan selection, provisioning, and real-time transaction processing across multiple carrier partners.
  • Hands-on experience designing customer and front-line associate experiences, balancing self-serve capabilities with assisted selling in high-volume environments.
  • Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements.
  • Strong operational mindset, with familiarity in piloting & iterations for front-line associates.

Why you’ll love it here:

  • Remote-first work environment.
  • Employee discounts on awesome tech from day one.
  • Flexible health benefits and wellness program.
  • TFSA and RRSP programs.
  • 100% matched company pension plan.
  • Training programs to build new and transferable skills.

Annualized Compensation Range

$95,000.00 - $106,000.00

This job is eligible for a company performance bonus in addition to the compensation range above.

Starting pay offered will consider skills and experience.Your pay can grow as you build your career with us.

Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3

This posting is for a vacancy.

About Best Buy Co, Inc

Best Buy is a multinational retailer of technology and entertainment products and services offering consumer electronics and more. Its family of brands and partnerships includes brands such as Best Buy, Audiovisions, Future Shop, Geek Squad, Jiangsu Five Star, Magnolia Audio Video, Pacific Sales, and Cowboom. The company is comprised of over 155,000 employees, and they apply their talents to bring the benefits of its brands to the lives of its customers through retail locations, multiple call centers, and websites, in-home solutions, product delivery, and activities in its community. Best Buy’s product portfolio includes consumer electronic video products such as televisions, digital cameras and accessories, digital camcorders, and DVD players; audio products comprising MP3 players, navigation products, home theater audio systems, and components; mobile electronics home office products comprising notebook and desktop computers, monitors, mobile phones and related subscription service commissions, hard drives, and networking equipment; entertainment software products such as video gaming hardware and software, DVDs, CDs, digital downloads, and computer software; and appliances, such as kitchen appliances, plumbing fixtures, snacks, and beverages. Best Buy provides its users with service contracts; extended warranties; product repair; broadband voice, data, and information technology services; and delivers and installs home theater, mobile audio, and appliances. In addition, the company engages in online retailing through BestBuy.com, BestBuy.ca, BestBuy.com.cn, espanol.BestBuy.com, and BestBuyMobile.com; CarphoneWarehouse.com; Five-Star.cn; FutureShop.ca; GeekSquad.com and GeekSquad.ca; MagnoliaAV.com; Napster.com; PacificSales.com; PhoneHouse.com; and Speakeasy.net. Best Buy was founded in 1966 and is headquartered in Litchfield, M.N. with additional offices in the United States, Canada, Mexico, China, and Europe.

Best Buy Co, Inc Careers

Join the dynamic team at Best Buy Co, Inc, a leading provider of technology products, services, and solutions. With a vast array of job opportunities, Best Buy is at the forefront of consumer electronics, ensuring growth and innovation in every aspect of our business. Work You’ll Do Embark on a career with Best Buy and be part of a company that values professional growth and leadership development. Our team is committed to providing a culture that fosters diversity, networking, and professional growth through targeted training programs and initiatives. Transform the retail landscape by leveraging your skills in a variety of positions, from sales and customer service to IT and management. Best Buy offers a unique environment where technology, people, and innovation meet to deliver superior solutions and services to our customers. Lead with Confidence At Best Buy, leadership and innovation are at the core of our business. We empower our employees to take the lead on projects and initiatives that drive our company forward. With Best Buy, you will find yourself at the intersection of technology, retail expertise, and digital innovation. Work with a team of dedicated professionals who are passionate about technology and customer satisfaction. Best Buy’s commitment to excellence is evident in our leadership in the consumer electronics market and our continuous drive to improve our operations and customer experience. Introducing Best Buy’s Professional Development Programs We are committed to nurturing the careers of our employees with extensive training and development programs. Best Buy’s career pathways are designed to foster innovation and leadership skills, preparing you for success in the digital age. Do Innovative Work Join the largest group of consumer electronics experts in the industry—thousands of dedicated professionals at the cutting edge of technology and retail innovation. Deliver targeted solutions and exceptional service through a depth and breadth of expertise that is unmatched in the retail sector. Be Part of a Great Team Engage in meaningful work that challenges and fulfills you while working alongside talented team members. Best Buy’s culture is built on a foundation of respect, integrity, and diversity, ensuring a welcoming environment for all employees. Future-Proof Your Career Advance your career with Best Buy, where your ambition drives you. Explore near-limitless job opportunities and employment benefits, including comprehensive health benefits, employee discounts, and flexible working arrangements. Explore Discover the range of job opportunities and career paths available at Best Buy—from in-store retail positions to corporate roles in marketing, management, and technology innovation. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Best Buy today and transform your potential into professional achievements. SEARCH BEST BUY JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Best Buy Co, Inc.
Learn more about Best Buy Co, Inc
Size
105,000 employees
Market Cap
$17.9 billion
Industry
Net Income
$1.7 billion
Founded
1966
5 Year Trend
+5.6%
Revenue
$47.2 billion
NASDAQ

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