Role Summary We are seeking a Product Analyst to join T Rowe Price's Individual Investor business unit, which supports 1.3M retail customers with $200B in assets under management. The scope of work for this role is laser-focused on customer engagement and providing the best possible customer experience for digital products that offer personalized investment advice.
Responsibilities- Solutions Delivery- Supports refinement activities within a product team, specifically defining and writing user stories, acceptance criteria, and user interface design for platform and product enhancements; activities to include obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, user acceptance testing, and working with technology teams to deliver enhancements that generate business value.
- Assessing Client Experience- Analyzes user behavior and feedback to validate that products work as desired relative to key performance indicators. Regularly reviews quantitative and qualitative performance indicators, including operational metrics, client surveys, direct client feedback, and associate feedback, escalating issues to product owners as necessary. Leverages understanding of competitive landscape to identify and propose changes to enhance experience.
- Business Analytics- Provides consultative support to product owners and other stakeholders as it relates to existing and potentially new deliverables to enhance client experiences. Shares findings and provides business insight to product owners as needed. Works closely with platform analysts to interpret data and uses insight to inform necessary changes.
QualificationsRequired: - Bachelor's degree or the equivalent combination of education and relevant experience AND 2+ years of total relevant work experience.
Preferred: - Professional experience in the following, all in support of public facing digital products:
- Analytics: build and maintain dashboards, trend analysis to understand how customers are engaging with product(s), using Adobe Analytics tools.
- Customer engagement: monitor, track, and report on customer feedback and use it to influence data-driven decision making.
- Agile development processes: support feature refinement, development of user stories and test plans, document requirements, prioritize product backlog
FINRA RequirementsFINRA licenses are not required and will not be supported for this role.
Work FlexibilityThis role is eligible for hybrid work, with up to one day per week from home.
Base Salary RangesPlease review the job posting for the location of this specific opportunity.
$77,000.00 - $131,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$84,500.00 - $144,000.00 for the location of: Washington, D.C.
$96,500.00 - $164,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual's relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
BenefitsWe value your goals and needs, at work and in life. As an associate, you'll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
- A generous retirement plan
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Learn more about our benefits.
