Bank of America Corporation

Process Design Manager

Bank of America Corporation • $110K — $130K *
Charlotte, NC 28269In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5 years of relevant work experience
  • Flexibility in fast-paced environments
  • Experience in process engineering for complex processes
  • Hands-on work with Process Owners and Delegates
  • Proficiency in Visio and ARIS for documenting process flows
  • Understanding of Enterprise Process Management Policy
  • Strong verbal and written communication skills
  • Proficiency in risk identification and mitigation

Responsibilities

  • Implement complex solutions to optimize efficiency and improve process controls
  • Oversee information gathering from support organizations and LOB partners
  • Integrate process design best practices for alignment with strategic goals
  • Manage change through governance routines for program health inspection
  • Ensure adherence to Enterprise Change Management policies in initiatives
  • Partner with Process Owners to enhance GRM processes
  • Promote the identification of compliance and operational risks in processes
  • Drive consistency in execution of the Enterprise Process Management Policy

Benefits

  • Inclusive work environment aligned with Great Place to Work goals
  • Focus on operational excellence and continuous improvement
  • Opportunities for coaching and performance feedback
  • Collaboration within a team-oriented culture
  • Strong emphasis on financial stewardship and budget management
  • Talent assessment and development for career growth
  • Impacting business outcomes through prioritized and delegated teamwork
Full Job Description
Job Description:

Position Summary:
This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions. The Process Design Manager performs process engineering and re-engineering for Global Risk Management (GRM) with a focus on the GRM Single Process Inventory (SPI) utilizing tools such as the Process Owner Portal, ARIS and Visio.

Responsibilities:
  • Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
  • Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
  • Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
  • Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
  • Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders
  • Partnering with Process Owners and Delegates on the development and improvement of processes that support of GRM objectives
  • Promoting identification of compliance and operational risks in processes (including by aligning key standardized risks from the Risk ID taxonomy that are inherent in processes)
  • Driving consistency in the execution of the Enterprise Process Management Policy, and continual improvement of the quality and effectiveness of the GRM SPI
  • Working with Process Owners and Delegates, Business Controls teammates, Inventory Administrators, GRM COOs and other GRM stakeholders to execute initiatives related to the SPI
  • Ensuring issues are proactively identified and escalated for non-performing controls and processes and remediation actions are taken
  • Focusing on the long-term strategic goals of GRM's SPI, including the quality and accuracy of process models


Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
  • Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.


Required Skills:
  • 5 years of relevant work experience
  • Flexibility and experience working in a fast-paced environment
  • Process engineer or design experience for complex processes with proven results for process simplification and efficiency
  • Hands on experience working with Process Owners and Delegates
  • Experience with documentation of process flows and proficiency in Visio and ARIS
  • Understanding of requirements for adherence to the Enterprise Process Management Policy and Standard
  • Strong verbal and written communication skills
  • Proficiency in risk identification and mitigation and adherence to applicable policies
  • Ability to build partnerships and skillfully influence others and resolve conflict with awareness of when to escalate


Skills:
  • Business Process Analysis
  • Continuous Improvement
  • Process Design
  • Process Management
  • Process Performance Measurement
  • Conflict Management
  • Critical Thinking
  • Program Management
  • Scenario Planning and Analysis
  • Strategic Thinking
  • Decision Making
  • Drives Engagement
  • Relationship Building


Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Finance & Insurance
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ
BAC
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Bank of America Corporation

More Business Services Jobs

Find similar Process Design Manager jobs:

NationwideCharlotte, NC