Job Description:

Position: Process & Training Associate

Department: Project Services

Reports To: Manager, Process & Training

Location: Fremont

Position Overview / Role Purpose

The Project Services Process & Training Associate supports the development, documentation, and implementation of Project Services processes and training programs. This role works under the direction of the Manager of Process & Training to translate cross-functional input into clear, standardized process documentation and to support consistent process adoption across the Project Management organization.

This is a hands-on contributor role responsible for maintaining process documentation, supporting training initiatives, and ensuring accuracy and consistency across process-related data and tools.

The Process & Training Associatewill develop a strong understanding of Nextpower's products, systems, and project execution workflows while contributing to process improvement and PM enablement efforts. This role is designed to develop into a subject matter expert in Project Services processes and training over time.

Key Objectives

Support Process & Training Initiatives:
Execute assigned documentation, training, and data tracking activities in support of process and training priorities set by the Manager of Process & Training.

Develop and Maintain Process Documentation:
Ensure Project Services process documentation is clear, accurate, and up to date by drafting new documents and refining existing procedures based on stakeholder input.

Enable Effective Training Programs:
Support development and delivery of training programs, including onboarding and refresher sessions, to ensure Project Managers understand and effectively apply processes.

Ensure Data Accuracy and Process Integrity:
Maintain accuracy of key operational data by tracking completed Change Orders (COs) and performing routine validation of Sales Order attributes (e.g., ship-to country/state).

Develop Operational Knowledge:
Build a strong understanding of Nextpower products, systems, and project workflows to effectively contribute to process development and support PM teams.

Core Responsibilities

Process Documentation & Development

• Draft new process documents based on input from stakeholders and direction from the Manager of Process & Training.
• Update existing documents for clarity, accuracy, and usability.
• Complete Document Change Orders within PLM systems and maintain document repositories.
• Support consistency of documentation across all Project Services lifecycle stages.

Cross-Functional Coordination

• Gather and synthesize inputs to support process development led by the Manager of Process & Training.
• Translate operational feedback into structured documentation and contribute to process improvements.

Training Support & Delivery

• Support development of training materials (presentations, guides, and examples).
• Help coordinate training logistics, scheduling, and communications.
• Assist in co-delivering training sessions including new-hire onboarding and Project Manager refresher training under the guidance of the Manager of Process & Training.
• Reinforce process understanding through direct interaction with PMs.

Data Tracking & Validation

• Analyze completed Change Order (CO) data to capture finalized outcomes.
• Maintain structured tracking of CO data in Excel.
• Perform monthly validation of Sales Order ship-to country and state data to ensure accuracy and consistency.

Additional Responsibilities

• Develop and maintain an understanding of NX Trackers, Services, Software, and associated Tools.
• Develop familiarity with Nextpower business practices, values, and policies.
• Provide a strong internal customer experience to Project Managers and stakeholders.
• Support execution of initiatives and tasks assigned by the Manager of Process & Training.
• Manage multiple assignments and priorities in a dynamic environment.

Qualifications

• 3-7 years of experience in process development, documentation, training, or operations roles.
• Strong ability to synthesize input from multiple stakeholders and translate into structured processes or SOPs.
• Strong writing and documentation skills.
• Comfortable presenting or co-presenting training sessions.
• Detail-oriented with strong organizational skills.
• Experience working with Supply Chain and Logistics is a plus.
• Computer proficiency required (Excel required; ERP/PLM systems preferred).
• Occasional travel is required.

Skills & Competencies

Process & Analytical

• Strong ability to organize and document processes clearly and logically.
• Analytical mindset with ability to identify workflow gaps and inconsistencies.
• High attention to detail with strong data tracking and validation capabilities.

Training & Communication

• Strong verbal and written communication skills, with the ability to support translation of complex processes into clear, actionable guidance.
• Comfortable supporting or co-delivering training sessions.

Collaboration & Cross-Functional Alignment

• Proven ability to work cross-functionally within dynamic teams.
• Strong interpersonal skills with ability to gather input and build alignment.

Execution & Ownership

• Strong organizational skills with ability to manage multiple priorities.
• Demonstrated ownership and accountability for assigned deliverables.
• Eagerness to learn and develop subject matter expertise.

Nextracker offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents. For more information on Nextracker's benefits please view our company website at www.nextracker.com

Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The annual salary range for this position is $80K to 95K.