ESSENTIAL JOB RESPONSIBILITIES: include but are not limited to:
- Supports and demonstrates IMA's core values
- Values and understands the importance of diversity, equity, and inclusion among all IMA associates
- Collaborates effectively with service teams to develop and maintain Claim service standards for clients
- Maintains a proactive approach focusing on claim resolutions and strategies for assigned matters
- Advocates for the timely, optimal resolution of claim matters for our clients
- Communicates pertinent claim information timely to internal and external clients
- Maintains strong relationships with internal and external clients
- Subject matter expertise in Personal lines of coverage (e.g. Personal Auto, Homeowners)
- Communicates effectively with other departments and peers to support initiatives across the enterprise
- Provides direction and oversight to Claim Advocates in the management and advocacy of claims on behalf of clients
- Responsibility for the management of associates including performance review, hiring and placement, resolving customer complaints, and salary and budget planning
- Encourages development opportunities for staff by setting performance goals that align with organizational goals and providing performance feedback
- Reviews and assigns matter advocacy and accounts to appropriate staff to ensure balanced workloads and optimal outcomes
- Leads and contributes to Claim Projects, and other tasks as assigned
- Demonstrates superior technical insurance and business acumen
- Demonstrates exceptional leadership characteristics
- Attends insurance related seminars including but not limited to continuing education classes
REQUIRED EXPERIENCE AND SKILLS: include but are not limited to:
- 5-10 years of prior Personal Lines Claim experience
- 3+ years of prior supervisory or leadership experience
- Bachelor's degree or work experience equivalent to a college degree
- Systems skills - Applied Epic, Carrier websites
- Experience with MS Office products (specifically PowerPoint, Outlook, Word, and Excel)
- Exceptional technical skill and knowledge of coverage and claims handling
- Excellent communication and negotiation skills
- Required: strong mathematical and reasoning skills
- Ability to discuss and solve claim problems with clients and insurance carriers
#LI-JS1
Compensation & BenefitsBeing a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.
*These benefits do not apply to internship roles. 
