Job Description

As a Private Banker Associate, you will have the opportunity to assist the Private Banking team and Relationship Managers in developing relationships with clients, transitioning them to Citizens while maintaining existing relationships using the full range of Citizens deposit products and services. In this role, you will encourage and recognize opportunities for additional business from existing clients and support the Private Bankers with documentation, new client follow-up, compliance logs and administrative duties. You will use your exceptional client service skills and ingenuity to solve problems and enhance relationships with our clients.

Primary responsibilities include:
Provide ongoing exceptional client service for clients' day-to-day needs via email, phone or in person.
Support the Private Banking team and provide backup support in the Private Bankers' absence.
Assist with obtaining and organizing all required documentation for account openings and ongoing maintenance processes.
Partner with Private Banker to maintain client relationships and open new accounts.
Participate in business development calls with Business Bankers/Relationship Managers and/or Private Bankers.
Acquire knowledge of existing Bank products, specifically on the deposit side, but with a small focus on the Trust, Wealth Management and Loan products.
Keep up-to-date with new Bank product offerings and services.
Maintain the marketing and brochure supply for Private Bankers.
Adhere to and comply with the applicable federal and state laws, regulations and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act, etc.) as well as Bank policies and procedures.
Identify and report suspicious activity to the Anti-Money Laundering Officer.
Stay up to date on fraud tactics, watch for red flags, and escalate to our fraud partners when needed.

Qualifications, Education, Certifications and/or Other Professional Credentials:
One to two years of experience in a professional services role
Excellent verbal and written communication skills
Strong time management and organizational skills, with the ability to multitask
A commitment to be a collaborative team player
Knowledge of banking operations (Private)
Must be able to review and analyze data reports and client facing documentation; must be computer proficient.
Must be able to communicate effectively via telephone and in person.
Must be able to travel as position requires.

Hours & Work Schedule:
Hours per Week: 40
Work Schedule: Monday-Friday
when needed.

Pay Transparency

The salary range for this position is $39 - $49 per hour, plus an opportunity to earn an annual discretionary bonus. (FLSA Nonexempt). Actual pay is based on various factors including but not limited to work location, relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.