As a Privacy Operations Manager within the Data Privacy Product Team, you will lead the development and execution of privacy controls and risk management strategies. You will serve as a trusted advisor and subject matter expert, collaborating with stakeholders across Legal, Compliance, Risk, Product, Data & Analytics, and Technology. Your work will ensure alignment with firmwide privacy requirements and drive continuous improvement of privacy processes. You'll foster a culture of privacy by design and deliver operational results through effective team leadership. This role offers you the opportunity to influence business decisions and protect customer trust.

You will oversee privacy incident response, risk assessments, controls implementation, and the processing of consumer privacy requests. You'll lead a team of privacy professionals and educating business units on privacy best practices. You’ll maintain and update privacy documentation, support regulatory engagement, and collaborate on cross-business privacy strategy. Your expertise will help translate complex privacy requirements into practical solutions. You'll be in a highly visible role with significant impact on the organization’s privacy posture.

Job responsibilities

• Manage team that leads investigations of privacy incidents and coordinates remediation and root-cause assessments
• Collaborate with Compliance and Legal to manage escalations and regulatory notifications
• Develop and maintain privacy governance frameworks, policies, and standards
• Oversee key risk indicators, metrics, and reporting related to privacy risk and control effectiveness
• Drive continuous improvement of privacy processes, controls, and documentation
• Design and implement mitigation strategies to reduce privacy risk exposure
• Advise business teams on privacy implications for new initiatives and third-party relationships
• Build and oversee implementation of privacy controls across data and systems
• Develop, measure, and report on privacy metrics and control performance to senior leadership
• Lead a team of privacy professionals to deliver operational results
• Drive privacy awareness programs and deliver training for privacy operations and risk owners

Required qualifications, capabilities, and skills

• 5+ years of experience in operations management, privacy, or data protection risk management
• Strong analytical, problem-solving, and strategic thinking skills
• Excellent communication skills with ability to influence senior leadership
• Proven leadership experience managing teams and executing large-scale initiatives
• Familiarity with data management, data architecture, and data analytics
• Comfortable working in a matrixed, cross-functional environment
• Demonstrated ability to manage multiple complex projects and deliver results in a fast-paced environment
• Experience developing and implementing privacy training and awareness programs
• High level of integrity, discretion, and professionalism in handling sensitive information

Preferred qualifications, capabilities, and skills

• Ability to translate complex privacy or data requirements into practical business solutions
• Experience with incident response, investigation, and remediation of privacy breaches
• Experience building data frameworks and operationalizing data risk management
• Experience educating and influencing business units on data concepts or privacy by design