ServiceNow

Principal Technical Consultant, Platform - Federal TS/SCI/FSP Clearance

ServiceNow$165K — $255K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required
  • 5 years of experience in US federal agencies with ServiceNow Government Community Cloud (GCC)
  • Experience integrating AI into workflows and decision-making processes
  • ServiceNow security experience including Vault, Edge Encryption, and Data Privacy
  • Hands-on configuration/development experience with complex technologies and integrations
  • Strong interpersonal skills and a customer-centric attitude
  • ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD)

Responsibilities

  • Create and deliver platform solutions considering long-term architecture and ServiceNow standards
  • Support customer workshops for process definition and gap analysis
  • Advise customers on leveraging ServiceNow capabilities for process improvement
  • Lead design workshops for multiple ServiceNow products
  • Guide customers in technical documentation and user story drafting
  • Lead project delivery and ensure quality of configured solutions
  • Provide training and mentoring to ServiceNow delivery team members

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations program
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

The Role

The Principal Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow Platform products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:
  • Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards
  • Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
  • Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
  • Lead customer design workshops across multiple ServiceNow platform products and capabilities.
  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
  • Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
  • Develop required integration components (SSO, LDAP, etc.) with multiple systems
  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
  • Juggle multiple and complex projects/initiatives
  • Promoting continuous improvement practices for delivery/engagement materials
  • Supporting specific sales activities when required
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request


Qualifications

  • Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required
  • 5 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC).
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • ServiceNow security experience including Vault, Edge Encryption and Data Privacy
  • ServiceNow Domain Separation
  • At least 8 years of hands-on configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
  • Experience with data management, database design, and database concepts
  • Experience working with self-hosted installations of the ServiceNow platform
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
  • Proven team player and team builder

For positions in this location, we offer a base pay of $165,500 - $255,580 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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