ServiceNow

Principal Systems Design Engineer

ServiceNow$192K — $337K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of experience in infrastructure architecture
  • Experience with M&A integrations
  • Strong cross-functional collaboration skills
  • Technical expertise in LAN/WAN, WiFi, cloud networking
  • Proficient in AWS, Azure, GCP, IaC, CI/CD
  • Familiar with identity access management systems like Okta and Entra ID
  • Experience in regulated environments preferred

Responsibilities

  • Lead discovery and capability assessment across environments
  • Develop integration roadmap with dependencies and milestones
  • Serve as primary liaison between organizations
  • Align with enterprise architecture standards
  • Integrate physical and wireless network environments
  • Define rationalized cloud hosting strategy across major platforms
  • Implement IAM systems and ensure regulatory compliance

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

Role Summary

We are seeking a hands-on Principal Infrastructure Architect & Engineer to lead the technical integrations in the core infrastructure space. This role requires deep expertise across networking, cloud, identity, and collaboration platforms, with the ability to align teams and drive integration outcomes effectively.

Key Responsibilities

Infrastructure Integration & Assessment
  • Lead discovery and capability assessment across environments.
  • Develop integration roadmap with dependencies and milestones.
  • Serve as primary liaison between organizations.
  • Align with enterprise architecture standards.

Networking (Physical, WiFi & Cloud)
  • Integrate physical and wireless network environments.
  • Implement VPN, SD-WAN, and cloud networking.
  • Ensure consistent routing, segmentation, and security.
  • Monitor and resolve performance issues.

Cloud Hosting & SRE
  • Define rationalized cloud hosting strategy (AWS, Azure, GCP).
  • Apply SRE principles (SLOs, SLAs, observability).
  • Implement IaC, CI/CD, and automation.
  • Establish unified monitoring frameworks.

Identity & Access Management
  • Integrate IAM systems (Okta, Entra ID).
  • Implement SSO, MFA, and directory sync.
  • Enforce RBAC, PAM, least privilege.
  • Ensure regulatory compliance.

Collaboration & Messaging
  • Define unified collaboration platform strategy.
  • Lead Messaging and Collaboration tool alignment.
  • Manage data migration and compliance.
  • Ensure smooth end-user transition.

Security & Governance
  • Align with SOX, GDPR, HIPAA, NIST, CMMC/FedRamp
  • Implement and validate security controls.
  • Establish governance standards.Operational Resilience
  • Ensure HA, DR, and business continuity.
  • Monitor performance and capacity.
  • Conduct DR testing and validation.


Qualifications

'To be successful in this role, you will have:
  • 12+ years of experience in infrastructure architecture.
  • Experience with M&A integrations.
  • Strong cross-functional collaboration skills.

Technical Skills
  • Networking: LAN/WAN, WiFi, SD-WAN, cloud networking.
  • Cloud & SRE: AWS, Azure, GCP, IaC, CI/CD.
  • IAM: Okta, Entra ID, SSO, MFA.
  • Collaboration: O365, Slack, migration experience.

Leadership Competencies
  • Strong stakeholder communication.
  • Decision-making in complex environments.
  • Ability to manage multiple workstreams.

Preferred Qualifications
  • Enterprise architecture certifications (TOGAF, etc.).
  • Experience in regulated environments.
  • ServiceNow familiarity.
  • Cloud and ITIL certifications.

For positions in this location, we offer a base pay of $192,600 - $337,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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