Providence Health & Services

Principal Service Engineer IS, Digital Experience, Virtual

Providence Health & Services • $52K — $136K *
US-AnywhereRemote in Portland, OR
Healthcare
8 - 10 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent experience
  • 8+ years of relevant experience
  • Strong automation experience in deployment and recovery
  • Experience with n-tier solutions and resilience modeling
  • Ability to influence engineering teams for service architecture
  • Experience in backlog discussions for Live Site requirements
  • Proficient in using data to drive process and prioritization decisions
  • Advanced problem solving and root cause analysis skills

Responsibilities

  • Own and operate the Digital Employee Experience (DEX) platform powered by Nexthink
  • Design, scale, and run endpoint telemetry to create actionable insights
  • Lead the full service lifecycle from architecture to cost optimization
  • Quickly identify root causes of issues and restore services using real-time data
  • Set technical standards and mentor engineering team members
  • Define and shape the DEX roadmap for optimal endpoint experience
  • Translate complex data into business-impactful insights

Benefits

  • Remote work opportunities for candidates within a 75-mile commuting radius of major office locations
  • Collaboration with cross-functional teams to enhance caregiver digital experience
  • Opportunity to mentor and influence future engineering talent
  • Focus on advancing from reactive support to experience-driven operations
  • Engagement in proactive alerting and automation initiatives
Full Job Description
Job Description

Principal Service Engineers ensure caregivers have a fast, reliable, and frustration-free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink. In this role, you'll partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service-turning endpoint telemetry into actionable insights, automation, and measurable outcomes. You'll own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self-healing workflows, executive reporting, and cost optimization, all while advancing the organization from reactive support to experience-driven operations.

When issues arise, you're the calm technical leader who uses real-time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring. As a principal engineer, you'll set technical standards, mentor other engineers, and shape the DEX roadmap-defining what "good" looks like for endpoint experience and translating complex data into business-level impact. If you thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience, this role was built for you.

Providence offers remote work opportunities for candidates residing within a daily commuting radius-up to 75 miles-from any of our primary office locations listed below.
  • Alaska: Anchorage
  • Western Washington: Seattle, Redmond, Renton, Olympia
  • Eastern Washington: Spokane
  • Washington - Clark County: Vancouver
  • Oregon: Portland
  • California - Humboldt County: Eureka
  • Northern California: Santa Rosa, Sonoma
  • Southern California: Los Angeles, Irvine, Anaheim
  • Montana: Missoula
  • Texas: Lubbock


Required Qualifications:
  • Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
  • 8 or more years of related experience
  • Strong experience in automation, specifically related to deployment, recovery, or other manual processes
  • Strong experience with n-tier solutions.
  • Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
  • Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
  • Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
  • Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:
  • Master's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
  • Experience in a Healthcare environment
  • 8 or more years of Information Technology experience
  • 3 or more years of experience managing Digital Experience (DEX) platforms, preferably Nexthink
  • Strong Experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager, Jamf)
  • Strong Experience with source code version control using Git/GitHub
  • Strong Experience in process automation using Powershell or Bash
  • Proficiency in Nexthink for endpoint analytics and experience management
  • Strong PowerShell scripting skills for automation and systems management
  • Hands-on experience with Microsoft Intune for modern device management
  • Experience administering Microsoft Configuration Manager (SCCM)
  • Experience managing macOS devices using Jamf Pro

Salary Range by Location:
  • AK: Anchorage: Min: $68.33, Max: $116.36
  • California - Humboldt County: Eureka: Min: $71.23, Max: $121.29
  • Northern California: Santa Rosa, Sonoma: Min: $79.92, Max: $136.08
  • Southern California: Los Angeles, Irvine, Anaheim: Min: $71.23, Max: $121.29
  • Montana: Missoula: Min: $55.01, Max: $93.68
  • Oregon: Portland: Min: $68.33, Max: $116.36
  • Texas - Lubbock: Min: Min: $52.12, Max: $88.75
  • Western Washington: Seattle, Renton, Redmond: Min: $71.23, Max: $121.29
  • Washington: Southwest - Olympia: Min: $68.33, Max: $116.36
  • Washington - Clark County: Vancouver: Min: $68.33, Max: $116.36
  • Eastern Washington: Spokane: Min: $60.81, Max: $103.54

About Providence Health & Services

Providence Health & Services is a not-for-profit Catholic health care system operating multiple hospitals across five states in the Western United States. The system was founded in 1856 by the Sisters of Providence. Providence Health & Services is the largest health care provider in Washington state, employing more than 35,000 people across its hospitals, clinics, and other facilities. The system is known for its focus on community health and wellness, and has been recognized for its commitment to quality care and patient safety. Providence Health & Services is also a leader in medical research and education, with a number of partnerships with universities and other institutions.
Learn more about Providence Health & Services
Size
120,000 employees
Industry
Healthcare
Founded
1859
* Ladders Estimates

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