Job Purpose

The Principal Program Manager for the RCS Program is responsible for the overall design, governance, and day-to-day management of the Restoration Crew Supervisor (RCS) program, which is a critical component in delivering safe, efficient, and cost-effective restoration of electric service to National Grid's customers. Under the general direction of the Director of Emergency Preparedness & Resilience Planning (EPRP) NY, this role oversees all blue-sky RCS activities and leads the activation, deployment, and supervision of RCS resources during storm events. The role will coordinate closely with Operations and cross-functional partners to ensure adequate staffing, effective training, and alignment of RCS resources to customer and system needs.

Key Accountabilities
• Provide leadership, governance, and oversight of the RCS program to ensure it supports safe, cost-efficient restoration for National Grid customers.
• Develop, maintain, and oversee the RCS training curriculum, including Day 1 & 2, Day 3, and Day 4 training, in collaboration with Technical Training.
• Establish, monitor, and evaluate key performance indicators (KPIs) for the RCS program to assess effectiveness, quality, and alignment with business objectives.
• Coordinate with key stakeholders (Operations, contractors, technical training, and other partners) to identify and implement program and process improvements.
• Design, implement, and manage RCS cohort initiatives (e.g., Women in RCS, Retiree, General) to support recruitment, development, and engagement.
• Act as the primary point of contact for Operations' requests for RCS resources and provide clear, timely information on availability, deployment, and program status.

Qualifications
• Bachelor's degree in Emergency Management, Engineering, Business, or related discipline, or equivalent experience.
• Significant experience (7+ years) in utility operations, emergency preparedness, field operations, or program management, preferably in electric distribution or storm response.
• Experience designing, delivering, and/or managing technical or operational training programs.
• Knowledge of Federal, State, OSHA, local, and company safety and environmental rules and regulations.
• Ability to read and interpret procedures, standards, and operational documentation; comfort working with metrics and performance data.
• Must be able to travel throughout the service territory and be willing to work extended hours, including storm assignments and system emergencies.
• Valid driver's license with a safe driving history required.

More Information

Blue Sky Responsibilities
• Monitor and update the RCS roles and responsibilities outline to reflect current standards and operational needs.
• In collaboration with Technical Training, review, revise, and ensure delivery of Day 1 & 2 and Day 3 training and set up instruction and course offerings for Day 4.
• Monitor RCS training metrics to ensure adequate courses are available for annual recertification and as-needed training; provide reminders of upcoming and past-due requirements.
• Monitor and maintain RCS accounting numbers, budgets, and supplies, including PPE, iPads/Surfaces, Starlink, mobile printers, vehicle beacons, and pole bands.
• Ensure availability and integrity of RCS required documents, including C&C tags, CWR, Double Wood, FCC/Field Switching, and Contractor Information Book.
• Track and coordinate RCS training activities, including Day 1 & 2 annual recertification, Day 3, Day 4 attendees and trainers, monthly mentor/mentee calls, and MOD utilization.
• Lead regular RCS engagement calls, including Quarterly All-Hands, Monthly RCS Committee, Monthly Cohort, Quarterly customer engagement, and Drone support update calls.
• Develop and maintain mentor/mentee curriculum outlines and materials to support monthly calls and consistent development of RCS personnel.
• Build, maintain, deploy, and track RCS bags to ensure readiness and standardization of field materials.
• Conduct annual RCS program reviews and lead or support post-event After Action Reviews (AARs), bringing RCS data and insights into broader Operations AARs.
• Meet with contractors to discuss storm efforts, review performance, and agree on improvement opportunities.

Storm Responsibilities
• Coordinate RCS requests with Operations and serve as a primary point of contact for VP/Director-level communications related to RCS.
• Plan, deploy, and redeploy RCS assets to required locations based on system conditions, customer impacts, and Operations priorities.
• Coordinate with Operations Liaisons on RCS movements to ensure safe, efficient integration with field activities.
• Prepare and send update emails and storm communications that include RCS pairings, crew locations, deployment/redeployment instructions, time expectations, and other key details.
• Communicate expectations related to environmental requirements, RCS hotline, Operations and Drone Liaisons, required paperwork, and ETA/ETR reporting.
• Oversee storm accounting for RCS activities consistent with company standards and regulatory requirements.

Supervisory/Interpersonal - Experience Required• Excellent teamwork and communication skills, with the ability to translate high-level objectives into clear direction for cross-functional teams and RCS resources.
• Demonstrated ability to lead in high-pressure, event-driven environments and to provide calm, structured guidance during storm response.
• Strong influencing skills with the ability to build effective working relationships across Operations, contractors, and support functions.

Salary

$141,000 - $165,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.