American Airlines

Principal Product Owner, IT

American Airlines • $125K — $150K *
Fort Worth, TX 76137In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (or equivalent experience).
  • 5+ years of experience in product ownership or technical product management with a strong track record of delivering complex technical solutions.
  • Proven experience in Agile environments collaborating with engineering and architecture teams.
  • Deep understanding of platform development, APIs, cloud infrastructure, and enterprise systems.
  • Master's degree and/or 9+ years of experience is preferred.

Responsibilities

  • Define and communicate a compelling technical product vision, developing and managing roadmaps for platforms and systems.
  • Act as the primary liaison among engineering, architecture, and business stakeholders to convert business needs into technical requirements.
  • Lead backlog refinement and prioritize technical features and platform enhancements, balancing technical debt and business value.
  • Gather insights from internal users and stakeholders to identify and translate pain points into actionable technical solutions.
  • Partner with teams to ensure successful delivery of technical products and facilitate decision-making to eliminate roadblocks.
  • Define and track technical KPIs and OKRs that measure performance, reliability, and impact, using data to drive improvements.
  • Mentor Product Owners and team members on technical product management practices and agile methodologies.

Benefits

  • Travel perks for you and your family to enjoy destinations worldwide.
  • Comprehensive health benefits available from day one, including dental and vision options.
  • Wellness programs designed to support personal health and development.
  • 401(k) program available from hire, with employer contributions after one year.
  • Additional perks including employee assistance programs and discounts on travel services.
Full Job Description
8/11/26

Location: DFW Headquarters Building 7 (DFW-SV07)
Cities: Fort Worth - TX
Requisition ID: 86393

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Define and communicate a compelling technical product vision. Develop and manage roadmaps for platforms and systems, ensuring alignment with enterprise architecture, business objectives, and long-term sustainability
  • Operate as the primary liaison between engineering, architecture, and business stakeholders to translate business needs into technical requirements and ensure alignment across teams
  • Lead backlog refinement and prioritization for technical features, platform enhancements, and infrastructure capabilities. Balance technical debt, scalability, and business value
  • Gather insights from internal users and stakeholders to identify pain points and opportunities to translate feedback into actionable technical solutions
  • Partner with engineering, architecture, and design teams to ensure successful delivery of technical products and facilitate decision-making and remove roadblocks
  • Define and track technical KPIs and OKRs that measure platform performance, reliability, and business impact. Use data to inform decisions and drive continuous improvement
  • Mentor Product Owners and team members, fostering growth in technical product management practices and agile methodologies
  • Stay ahead of industry trends, emerging technologies, and best practices. Drive innovation in platform capabilities and technical product offerings
  • Ensure technical products align with architectural standards, enterprise priorities, and long-term strategic goals. Make trade-offs that optimize for scalability and sustainability


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (or equivalent experience).
  • 5+ years of experience in product ownership or technical product management, with a strong track record of delivering complex technical solutions.
  • Proven experience working in Agile environments and collaborating with engineering and architecture teams.
  • Deep understanding of platform development, APIs, cloud infrastructure, and enterprise systems.

Preferred Qualifications- Education & Prior Job Experience
  • Master's degree in Computer Science, Engineering, Information Systems, or a related technical field (or equivalent experience).
  • 9+ years of experience in product ownership or technical product management, with a strong track record of delivering complex technical solutions.

Skills, Licenses & Certifications
  • Engineering & architecture fluency - Understands how enterprise systems are built and run; can read code, APIs, and architecture diagrams; frames trade-offs across cloud, networking, data, reliability/observability, and security to inform product decisions; influences technical direction without owning day-to-day coding
  • Define and champion the strategic vision for GND products and services, ensuring Infrastructure, Core Services, Wireless Communications, Telecom, Network Automation, and Operational Visibility capabilities align with airline priorities, technology strategy, and long-term business objectives.
  • Partner with Engineering Managers, Architects, Product Owners, and Scrum Leads to ensure successful execution of product strategies and continuous delivery of customer-focused outcomes.
  • Define and govern product success metrics, including service reliability, customer satisfaction, operational efficiency, adoption, delivery performance, and business value realization.
  • Lead the identification and adoption of emerging technologies, AI-enabled capabilities, and automation opportunities that improve network resiliency, operational intelligence, and delivery efficiency.
  • Foster strong partnerships with internal customers, business leaders, vendors, and technology partners to ensure product direction reflects evolving business needs and industry best practices.
  • Platform/shared-service productization - Treats internal platforms and shared services as products with clear value propositions, service catalogs, and life-cycle plans; defines and stewards SLOs/SLAs, capacity and reliability objectives, and cross-domain integrations to maximize reuse and reduce total cost of ownership.
  • Excellent communication and stakeholder management skills across technical and non-technical audiences.
  • Strong leadership and mentoring capabilities.
  • Strategic thinker with the ability to balance short-term delivery with long-term technical vision and ability balance business need with and technical constraints to make informed decisions.
  • Experience defining and tracking technical OKRs and KPIs.
  • Analytical mindset with a focus on data-driven decision-making.


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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