About the role
As a Principal Infrastructure Developer, you will make an impact by designing and enhancing enterprise-scale solutions on the ServiceNow platform, with a focus on Business Management, Automation Engine, Agentic AI, and Experience Design. You will be a valued member of the delivery team and work collaboratively with product managers, architects, and infrastructure stakeholders to deliver scalable automation and intuitive user experiences that drive business value.
In this role, you will:
Design and implement ServiceNow Business Management solutions that enable effective planning, execution, and reporting across global infrastructure initiatives.
Develop and optimize automation workflows using ServiceNow Automation Engine to improve operational efficiency and service reliability.
Configure and enhance Agentic AI capabilities for intelligent incident management, recommendations, and proactive issue resolution.
Create user-centric experiences and workflows that simplify complex infrastructure processes and improve adoption across stakeholders.
Collaborate across teams to translate product lifecycle management requirements into scalable ServiceNow solutions that ensure end-to-end visibility and traceability.
Work model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
6-10 years of experience in enterprise-scale ServiceNow implementations within complex environments
Strong hands-on expertise in ServiceNow Business Management modules (demand, project, resource management)
Proven experience with ServiceNow Automation Engine, including workflow design, orchestration, and integrations
Good experience in ITSM modules, including Incident, Problem, Change Management, Flow Designer, and Service Catalog Management
Experience configuring AI-driven capabilities within ServiceNow (e.g., incident triage, request handling, recommendations)
Solid understanding of product lifecycle management processes across infrastructure or platform services
Experience with ServiceNow scripting:
Client-side (Client Scripts, UI Policies, UI Actions)
Server-side (Business Rules, Script Includes, UI Actions)
These will help you stand out
Good understanding of Service Portal and basic knowledge of Strategic Portfolio Management (SPM)
Experience designing user-centric ServiceNow experiences with strong focus on usability and adoption
Knowledge of infrastructure operations, observability, and automation in hybrid environments
Experience with performance tuning, integrations, and scalable data models within ServiceNow
Strong communication and facilitation skills, with experience working across technical and business stakeholders
Salary and Other Compensation:
Applicants will be accepted till 07/30/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring fresh ideas and innovation to this role.
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
