Amazon

Principal Customer Solutions Manager, Healthcare & Life Sciences

Amazon • $182K — $247K *
Herndon, VA 20171In-Person
Healthcare
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 15+ years leading large-scale IT, technical, or engineering programs
  • Bachelor's degree in STEM or related field
  • Experience in cloud transformation, migrations, and AI/ML
  • Strong communication skills, especially for executive presentations
  • 10+ years in customer-facing roles with executives and technical teams

Responsibilities

  • Identify and accelerate customer value throughout the cloud lifecycle
  • Own and drive the overall customer transformation strategy
  • Design and lead initiatives for large-scale migrations and AI adoption
  • Establish success criteria and monitor value delivery
  • Manage complex programs, navigating risks and changes
  • Create governance structures for long-term success using AWS frameworks
  • Engage and align with C-suite executives and influence technical stakeholders

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off and parental leave
  • Mental health support and employee assistance programs
  • Flexible spending accounts and reimbursement for adoption/surrogacy costs
Full Job Description
Amazon Web Services (AWS) is seeking a Principal Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) team. In this role, you will help HCLS customers realize business value by accelerating their cloud and AI transformation journeys.

As a Principal CSM, you will serve as a strategic partner and trusted advisor to some of the world's leading Healthcare & Life Sciences (HCLS) companies. You will work backwards from customer business objectives, leverage AWS best practices developed over thousands of engagements, and design and execute end-to-end cloud adoption experiences that deliver measurable outcomes.

You will own and drive execution excellence across the customer's cloud journey, spanning technical, operational, organizational, and educational dimensions. You will engage C-level executives, VP-level technology leaders, and cross-functional teams to align AWS investments with business priorities, accelerate AI adoption, and ensure customers capture the full potential of AWS's industry-leading services.

Key job responsibilities

Customer Value Realization & Transformation

- Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices

- Own the end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes (efficiency gains, cost savings, revenue acceleration, time-to-market improvements)

- Design and drive strategic initiatives including large-scale migrations, AI/ML adoption, data analytics modernization, and digital transformation programs specific to Life Sciences workflows

- Establish success criteria and track value delivery against customer business objectives

Strategic Execution & Program Leadership

- Define strategic opportunities and understand associated business and technical risks across the customer's cloud journey, including migrations, modernization, new builds, and co-innovation

- Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous and changing environments

- Establish and mature operating models and governance structures to drive scale and long-term success through the application of AWS frameworks and mechanisms

- Orchestrate cross-functional delivery across sales, solutions architecture, enterprise support, professional services, product engineering, and AWS partners

Executive Engagement & Stakeholder Management

- Earn trust across the customer's organization, from technical practitioners to C-suite executives

- Serve as the customer's cloud journey coach and voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams

- Lead executive briefings, roadmap reviews, and business outcome alignment sessions

- Influence technical and business stakeholders to drive alignment on cloud adoption and AI strategies

Industry & Technical Depth

- Build domain expertise, develop understanding of industry use-cases and solutions, solve customer problems using AWS services and mechanisms.

- Engage credibly in technical discussions spanning cloud architecture, AI/ML, real-world data analytics, and scientific computing

- Guide customers on AWS services and best practices when specialized resources are unavailable, leveraging AI-augmented tools to address technical depth gaps

- Stay current on emerging technologies and industry trends in healthcare and life sciences

BASIC QUALIFICATIONS

- 15+ years of leading complex, large-scale, IT, technical or engineering programs experience

- Bachelor's degree in Science, Technology, Engineering, Math, or a related field

- Experience with cloud transformation programs including migrations, modernization and AI/ML implementation

- Effective communication skills (active listening, verbal, written, and presentation) including executive-level presentations, and technical content delivery

- 10+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

PREFERRED QUALIFICATIONS

- Experience in or deep familiarity with Healthcare & Life Sciences industry

- AWS certification(s) and/or hands-on experience with AWS services (compute, AI/ML, analytics, security, data)

- Experience driving AI/ML adoption programs, GenAI implementations, and data strategy

- Demonstrated ability to influence without authority across matrixed organizations

- Track record of delivering transformation outcomes for Fortune 500 or enterprise customers

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 182,800.00 - 247,300.00 USD annually

USA, NY, New York - 201,000.00 - 272,000.00 USD annually

USA, VA, Herndon - 182,800.00 - 247,300.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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