Job DescriptionAn excellent career opportunity is currently available for a Principal Service Manager within the North American Technical Services organization. You will report directly to our Senior Manager of North America Services, and you'll work out of our Des Plaines, IL, Rosemont, IL, or Houston, TX location on a Hybrid work schedule. This position will play a key and integral role in managing service and technical support of UOP's refining industry customers, while working in close coordination with the Account Manager.
You will report directly to our Sr. Chemical Engineering Manager and you'll work out of our Des Plaines, IL, Houston, TX, or Rosemont, IL location on a Hybrid work schedule.
Hybrid Work Schedule Note: For the first 90 days New Hires must be prepared to work 100% onsite Monday - Friday.
ResponsibilitiesKEY RESPONSIBILITIESThe successful Service Manager will accomplish the following for approximately 12 customer sites with active Service Agreements or project implementation needs where services will need to be employed:
- Establish strong customer relationships across several levels of the organization through frequent direct contact and service delivery that helps to increase customer profits and reduces risk
- Deliver on contractual obligations to the customer (Service Agreements, catalyst sales commitments, etc.)
- Collaborate and support to drive service and digital offerings to meet Service financial targets and support efficiency of service delivery.
- Manage the troubleshooting efforts for the assigned customer base with the help of UOP's Technical Service Department personnel as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction
- Maintain a high-level understanding of UOP technologies sufficient to translate customer inquiries and questions to well thought out problem definitions in supporting Technical Services and others to provide focused customer feedback
- Support new unit start-up and catalyst reload activities, determine and coordinate work scope and schedule for UOP on-site support including maintaining internal forecasts, staffing projections, and work process documents
- Work closely with Account Team to share customer intelligence and develop specific strategies to target, win and retain future business, as well as prospecting for new business opportunities
- Identify opportunities for customer value creation by developing leads. This includes service department offerings of inspection, health checks, and workshops as well as proactively prospecting for new units, identifying bottlenecks to promote revamp opportunities, looking for performance improvements that Connected could improve as well as letting the Account Manager know of possible catalyst and adsorbent opportunities within existing customer set
- Act as a customer gateway into UOP, providing the background and context needed to allow UOP to deliver the right solutions
- Leverage HON business potential within target accounts (One Honeywell mindset)
- The Service Manager will be assigned to non-Service Solution customers for occasional assistance using The Customer Portal and Misc. Service Agreements. This is expected to be less than 20% of one's time. The Service Manager will work to implement Connected Service Agreements where possible
- Must have ability to travel up to 40% annually to both domestic and international sites (most travel can be planned in advance)
QualificationsYOU MUST HAVE- 10+ years of experience in the refining and petrochemicals industries. Experience in LNG processing and Gas processing/Midstream will also be considered as part of the whole body of work experience
- Proven expertise in chemical engineering principles and practices
- Strong problem-solving and analytical skills
- Ability to manage and influence others with a demonstrated capability to collaborate with people and organizations while driving results.
- Able to collaborate with cross business units to prioritize actions and resources.
- Provide timely and concise information to others and using clear and thoughtful oral and written communications to influence, negotiate and collaborate effectively
- Able to manage internal work processes through established systems and tools to support the team needs
- Bachelor's degree in Chemical Engineering or related field.
WE VALUE- 12+ years of experience in chemical engineering.
- Significant prior experience in two or more UOP Process technologies is highly preferred
- Strong verbal and written communication skills
- Solid comprehensive problem-solving skills
- Strong mechanical aptitude and troubleshooting skills
- Ability to work well independently and in a team environment.
U.S. PERSON REQUIREMENTS
Candidate must be a U.S. Person, defined as, U.S. citizen, U.S. permanent resident, or have U.S. protected status (asylum or refugee) or have ability to obtain an export authorization.
Travel: Up to 40% annually
Relocation Support May be provided
The annual base salary range for this position in California, New Jersey, New York, Massachusetts, and Washington State (excluding most major metropolitan areas); and anywhere in Colorado, Connecticut, Hawaii, Illinois, Minnesota, and Vermont is $177,000 - $222,000. For Washington DC, and most major metropolitan areas in California, New Jersey, New York, Massachusetts, and Washington State, the annual base salary range is $162,000 - $203,000. Please note that this salary information serves as a general guideline.
Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR HONEYWELLIn addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: July 23, 2026
THE BUSINESS UNITProcess Technology (PT) is a Strategic Business Group at Honeywell focused on delivering technology-driven solutions that enable customers to improve energy efficiency, sustainability, and operational performance in process-intensive industries. The business provides advanced process technologies, digital solutions, and domain expertise to help customers optimize energy usage, reduce emissions, and support sustainable operations across industrial and energy markets.
