About the Role: As a Project Manager on the Card Payments Well Managed Team, you will be responsible for the delivery of a flawless, highly regulated customer experience using an Enterprise-Wide infrastructure to process over $650 billion in customer payments annually. You will leverage your project, process, and risk management skills to ensure we maintain compliance with regulatory and corporate requirements. The role will work directly with product managers, software engineers, risk and compliance partners along with data teams to develop and monitor a well-managed operation.

On any given day you will be:

• Overseeing the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards.

• Solving complex problems and consulting on new capabilities by leveraging your payments subject matter expertise.

• Building, enhancing, and managing payments-related processes and controls to ensure the day-to-day delivery of key functions.

• Driving the implementation of preventive controls to minimize risk events and improve operational efficiency.

• Partnering with Risk Management to identify, assess, and mitigate potential risks involving data management and data movement systems.

• Collaborating with Product Management and Technology teams to integrate effective controls into the design and development of new and existing payment features.

• Influencing management through the effective presentation of insights and recommendations for improvement.

Responsibilities:

• Operational Monitoring & Control Testing: Executing the daily monitoring of control reporting and investigations to rule-out issues, including direct outreach to partners and associates and conducting root cause research for system/process breakdowns. These efforts are leveraged to identify sustainable systemic enhancements that drive automation and ownership. Supporting end-to-end testing of controls by planning and executing required test process steps. Assessing the operational and design effectiveness of automated, hybrid, and manual controls. Creating and maintaining adequate testing support documentation (BRDs, rationale, finding/issues reports).

• Quality & Remediation: Identifying internal control weaknesses and recommending remediation to strengthen the control environment. Learning/performing Quality Assurance reviews of completed test workbooks and results.

• Intent Translation & Process Excellence: Serving as the Content Domain Owner for Procedural Intent, ensuring the accuracy of all materials leveraged within Payments pertaining to how an agent executes a particular task. Working closely with Servicing partners to translate strategic intent into actionable agent steps. This includes identifying and facilitating enhancements to ACT team job aids and agent-facing procedures to minimize unnecessary escalations and executing on the Well Managed agenda to drive sustainability, automation, and enable ownership.

• Technical Integration: Learning/performing code reviews in support of automated/hybrid controls.

• Risk Event Management: Serving as a Business Lead to identify, contain, and remediate issues in accordance with the Enterprise Risk Event standard, ensuring customers are made whole within a timely manner. This includes coordinating fixes with key parties, maintaining open communication with the Event Management team, and actively participating in risk mitigation and recovery efforts. Driving risk-related projects based on defined priorities to ensure scope, timelines, and deliverables are met while proactively identifying risks and mitigating or escalating as needed.

The Successful Candidate:

• Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail.

• Builds strong relationships, influences across levels and functions, and delivers great results through others.

• Leverages data and technology-driven solutions to solve complex problems and drive action.

• Has strong project and process management skills, including the ability to identify end-to-end impacts, create project plans and communicate updates.

• Demonstrates outstanding communication and partnership skills essential for interacting with key stakeholders across all levels to manage, inform, and influence outcomes.

• Understands regulatory and operational risk, with a solid understanding of process management frameworks, risk and control methodology, and control testing methodology.

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 3 years of experience in Project Management or Process Management

• At least 1 year of experience in Risk Controls or Auditing

• At least 1 year of experience working with analytical, data management, or software engineering teams

• At least 1 year of experience with Excel or Google Sheets

Preferred Qualifications:

• Master's Degree in Business, Economics, Mathematics, Engineering, or MBA

• 1+ years of experience in Strategic Planning

• 3+ years of Financial Services industry experience

• 3+ years of regulatory compliance or credit experience

• 2+ years of Technology Project Delivery experience

• 2+ years experience supporting, partnering, or interacting with internal business clients

• 1+ years of experience using Snowflake or Databricks

• 1+ years of Jira experience

• 1+ years of experience leveraging SQL or Python

• Process or Project Management certification (Scaled Agile, Lean, PMP, or Six Sigma)

• Strong organizational agility, consulting, collaboration, and communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.