We are seeking a Principal Associate, Project Management to join our Consumer & Developer Experience (CDX) team.

This role is focused on designing experiences and helping to lead, facilitate and execute on a variety of initiatives that enable the organization to accelerate how we work across the enterprise to make progress on our biggest consumer and developer priorities. 

Supporting an Executive Vice President and their leadership team, you will help architect our Associate Experience & Engagement Engine, applying structured program management discipline to translate associate feedback and routines into a well-managed operational framework, driving cross-functional execution from initial concept through delivery. 

The ideal candidate is a proactive problem-solver with strong relational, organizational, and communication skills. They will be adept at navigating complex challenges, driving process improvements, and fostering collaboration across teams. 

• Strategic Planning & Impact Lifecycle: Orchestrate the end-to-end engagement engine by helping to develop our annual strategic plan and OKR. Support us on our journey from defining key results informed by associate feedback and workforce trends, to building structured initiative workstreams and ensuring a continuous loop of execution and impact evaluation.

• Talent & Performance Management Cycles: Program manages the execution of Talent Management (TM) and Performance Management (PM) cycles in close partnership with HR Business Partners (HRBPs), PM Champions, and leaders. Build program workbacks, manage routines, and track execution milestones to ensure seamless cycle delivery.

• Associate Lifecycle & Program Governance: Establish detailed program plans, governance routines, and operational documentation for core associate experience programs, including standardized lifecycle workflows. 

• Integration Associate Experience & Change Management: Serve as a champion for the integration associate experience, delivering focused support to ensure seamless transitions. 

• Process Architecture & Tooling: Configure central collaboration platforms (e.g., Jira, Confluence, Google Sites, Slack) and maintain team playbooks to standardize workflows, prevent process debt, and maintain operational hygiene.

General Responsibilities:

• Lead ad hoc projects and ongoing programs to drive operational efficiency and well-managed delivery in close collaboration with Chiefs of Staff and key enterprise partners

• Analyze data and effectively communicate findings to leaders to inform decision making

• Assist Chiefs of Staff and leaders with strategic planning, including financial and resource planning, and change management

• Develop and support reporting to ensure the team is well-managed

• Identify and implement process improvements and drive compliance with best practices

• Create and measure success metrics and monitor progress toward goals

The Successful Candidate will:

• Exhibit excellent analytical and problem solving skills, including the ability to quickly put structure in place to gather information and use data to influence business decisions 

• Demonstrate outstanding communication and teamwork skills, collaborating effectively across teams and organizations

• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive work toward completion

• Possess exceptional attention to detail, organizational skills and results orientation

• Be self-motivated and able to react seamlessly to changes in priorities and delivery focus 

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 3 years of project management experience

Preferred Qualifications:

• 4+ years of experience in operations, financial management, project management, program management, process management or a combination 

• Relevant coursework or experience in finance, accounting, business, economics or mathematics

•  project or process management certifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.