Principal Associate, Learning & Development – Auto Sales (Hybrid)
Capital One is seeking a Principal Associate of Learning and Development to drive the execution and tactical delivery of our Financial Services/Auto Sales learning strategy. This role will be responsible for creating, designing, and facilitating a high-impact learning ecosystem that elevates performance for more than 700 sales professionals. Our organization serves as the face of Capital One Auto Finance, supporting approximately 18,000 dealerships across the country. We are looking for a tech-savvy instructional designer and facilitator to modernize our current programs into an industry-leading system that accelerates time-to-proficiency and keeps pace with a high-tech, high-growth environment.
Key Responsibilities
Content Creation, Vision & Transformation
Design and produce foundational instructional materials from scratch, tailored specifically for Outside Sales (field-based dealer support) and Inside Sales (phone-based support teams).
Synthesize complex, multi-step, or technical processes, breaking them down into highly consumable, bite-sized micro-learning modules.
Integrate AI-powered productivity and content generation tools into the daily workflow to accelerate asset creation.
Utilize modern delivery methods like gamification, microlearning, and advanced multimedia tools to elevate the overall user experience.
Delivery, Facilitation & Program Design
Deliver confident and highly engaging facilitation, leading and managing diverse audiences in both live virtual (Zoom/Teams) and in-person environments.
Build structured curriculum rooted in instructional design models and adult learning principles to drive clear behavioral change.
Develop continuous learning paths to drive continuous improvement in our sales teams.
Manage and deploy learning content within the Learning Management System (LMS) and create interactive modules using advanced authoring tools.
Operational Adaptability & Stakeholder Collaboration
Quickly learn complex, unfamiliar products, financial services, or business landscapes and translate them into simple, effective training programs.
Partner with L&D leadership and sales subject matter experts to align learning solutions with complex sales objectives, cycles, and methodologies.
Rapidly evaluate and adjust training material to ensure alignment with continuously evolving product-lines.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of experience designing and producing instructional materials from scratch (for example: digital learning, quick-reference resources, video content, facilitator guides).
At least 2 years of experience facilitating training in virtual and in-person environments.
At least 1 year of experience utilizing and integrating Artificial Intelligence applications throughout the learning design, development, and delivery process.
Preferred Qualifications:Bachelors degree
1+ year of experience utilizing the Google Suite of business applications.
5+ years of experience in instructional design and delivery.
2+ years of experience working within, training, or supporting a sales organization.
1+ years of experience with auto sales or financial services.
2+ years of experience managing content within a Learning Management System (LMS) or creating interactive learning modules using Articulate Rise or Adobe Creative Suite.
2+ years of demonstrated experience integrating AI tools into instructional design workflows and into learning experiences.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $98,900 - $112,900 for Learning Consultant
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
