We’re seeking a natural storyteller and connector to join the Card Communications team who will support the development and implementation of communications strategies on behalf of the Executive Communications team. Through a multi-channel approach, you’ll inform and engage associates across the organization and help them stay connected to our business priorities. You will build out messaging that connects our associates to their role in driving our business strategies, activate Card-wide campaigns on a local level - bringing recognition to life, and measure your performance and impact through analysis of communications metrics.

You will be responsible for evaluating storytelling opportunities, driving end-to-end communications projects and campaigns, and preparing content for internal audiences. You should be knowledgeable in providing communications counsel that is backed by channel metrics and associate feedback, comfortable and well-versed in speaking to leaders, and willing to partner with HR, chiefs of staff, and other stakeholders to most effectively drive communications. Judgment, results focus, and problem solving are your superpowers. At your core, you care about our associates and want to foster an organizational culture that inspires and empowers our people. 

In your work, you will partner closely with: 

• Our Executive Communicators to support their communications strategies for the Card Leadership Team, building in your own enhancements and amplifying the stories you’ll capture and share to even greater levels across Capital One
• Our Creative & Design team to help elevate our stories and campaigns through digital and multimedia platforms
• Numerous Card stakeholder teams including Chiefs of Staff, HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them 

You will have the opportunity to see your work showcased to an internal audience of more than 15,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel. 

RESPONSIBILITIES

• Build and implement communications campaigns that connect our associates to the future of Card, recognize fantastic work and associate milestones, and connect associates to the broader Card culture
• Plan and prepare effective and engaging internal communications that educate, inform, connect with and inspire leaders and associates
  • Support end-to-end management of events from ideation through production, including executive meetings, virtual town halls, speaking engagements and special events.
  • Work side-by-side with Executive Communicators to deliver necessary support, giving them leverage and providing you the opportunity to drive transformational results, particularly with written communications inclusive of newsletters, slack content, surveys, and more.
  • Determine the most appropriate storytelling medium for stories and then supporting their creation through to publishing
• Partner with Chief of Staff, HR, local teams, and others to collect records, milestones and accomplishments across the business.
• Evaluate performance of communications based on metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging and feedback mechanisms, as needed

REQUIREMENTS

• Outstanding communication and presentation skills, both written and verbal
• Experience with project and/or process management
• Strong writing and story-telling skills with sound editorial judgment
• The ability to distill complex content into clear, concise and engaging communications
• Proficient at creating communication cascades within matrixed organizations
• Excellent influencing and negotiation skills
• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget
• A track record of consistently acting with urgency as needed
• Strong customer-orientation and proven track record of collaborative work relationships

BASIC QUALIFICATIONS

• Bachelor’s Degree or military experience
• At least 3 years of experience as a communications specialist or journalist

PREFERRED QUALIFICATIONS

• Bachelor of Arts in Communications, Marketing, English or Journalism
• 4+ years of experience as a communications specialist

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.