Provide detailed technical support for Superficial Venous Interventions (SVI) products and procedures to a wide range of clinical base including physicians, nurses and technicians.  Support sales representatives with customer product training and coverage for critical cases, primarily focused on cases with physicians that require technical support on the safe and effective use of our products. 

To find all SVI Clinical Specialist roles available please use #evcs in the key word search at Medtronic Careers 

POSITION RESPONSIBILITIES:

• Product training for all potential audiences involved in the use and sales of the Closure System and VenaSeal including but not limited to:  General & Vascular Surgeons, Cardiovascular Surgeons, Interventional Radiologists and other physicians treating venous disease. 

• Provide training on superficial venous ultrasound, the Closure System, Closure Fast, RFS, RFG2, VenaSeal, supporting supplies and materials required for our procedures, and products.  This includes ultrasound in-services, product in-services, mock cases, case coverage, and participation in field employee training. 

• Provide case support as needed to drive business 

• Training and educating customers on our products and associated procedures. Work with physicians and lab/office staff in case selection process. 

• Resolve site customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management 

• Support territory sales strategy through partnership with sales, in-servicing and market development activities, inventory support, PO collection and technical case support 

• Demonstrate flexibility in supporting technical case coverage 

• Provide education and support to CVG sales and clinical counterparts on peripheral products and partner within the team and CVG to share and leverage best practices. 

• Participate in company sponsored training/educational offerings 

• Build and maintain technical knowledge and skill set 

• Provide regular feedback to Research and Development staff regarding product performance issues and possible product improvements. 

• Work closely with Sales team to develop site specific sales strategies to assist in selling Venous Vascular products in the United States to established accounts. 

• Assist in the development of new tools and tactics to increase the effectiveness of sales strategies. 

• Call points will include the hospital, surgery center and physician office as necessary. 

• Keep manager informed of changes in work schedule and/or workload.    

• Adheres to financial, regulatory, quality compliance standards and requirements 

MUST HAVE - BASIC QUALIFICATIONS: 

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME 

• High School Degree and 9+ OR Associate degree and 5+ OR Bachelor’s degree and 3+ years  

NICE TO HAVE: 

• Ultrasound and/or Venous experience 

• Thorough working knowledge of medical terminology, medical procedures and the medical device industry.   

• Excellent customer service skills 

• Excellent interpersonal, written and verbal communication skills 

• Computer PC literate; 

• Expertise with Microsoft Outlook, Excel, Word and PowerPoint. 

• Effectively build and maintain positive relationships with peers and colleagues across organizational levels 

• Strong project management skills and experience coordinating programs 

• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines 

• Strong work ethic in accomplishing objectives of the position 

• Registered Vascular Technologist (RVT) Certification or Registered Vascular Specialist (RVS) or Registered Diagnostic Medical Sonographer (RDMS) certification is helpful, but not mandatory 

PHYSICAL JOB REQUIREMENTS: 

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

• While performing the duties of this job, the employee is regularly required to be independently mobile.  The employee is also required to interact with a computer, and communicate with peers and co-workers 

• Able to lift 20 pounds 

• Extended periods of time doing computer-based work 

• Hearing, sight and speaking ability 

• Ability to use computers and CT reconstruction programing 

• Ability to travel extensively by car and plane. Must have valid driver’s license for state of residency and active vehicle insurance policy 

• Wear lead apron for long periods of time (2-3hrs on average) 

• Ability to operate a moving vehicle 

• Ability to work in Cath Labs or OR’s with radiation exposure 

• Ability to travel by car or plane with overnight stay up to 50- 75% of the time (geography variability) 

• Ability to conduct company business outside of the typical Monday through Friday, 8:00am to 5:00pm, work-schedule 

• Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application 

ENVIRONMENTAL EXPOSURES: 

• Infectious disease; radiation; blood borne pathogens 

• Must be able to wear all required personal protective equipment (PPE) 

• Ability to work in hospitals, surgical centers and physician offices