UnitedHealth Group

Primary Care and Site Administrator I - Acton Medical Associates

UnitedHealth Group • $60K — $107K *
Acton, MA 01720In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years in operational medical services, including 2+ years of supervisory experience in clinical operations, ideally in outpatient settings.
  • Strong judgment, leadership, financial management, and negotiation skills.
  • Proficient with electronic tools and applications relevant to the position.
  • Complies with federal, state, local, and company policies regarding job functions.
  • Ensures privacy and confidentiality of protected health information (PHI) in all forms.

Responsibilities

  • Oversee safety, security, space utilization, and communication within the site.
  • Address patient complaints and safety events; lead staff meetings and daily rounds.
  • Coordinate site communications regarding emergencies and operational concerns.
  • Manage site space planning and allocation in collaboration with the Real Estate team.
  • Ensure compliance with Department of Public Health (DPH) and safety regulations.
  • Handle community relations and assess local healthcare market dynamics.
  • Support clinical leadership in operational duties and meet service line priorities.

Benefits

  • Comprehensive benefits package including healthcare and retirement plans.
  • Incentive and recognition programs to reward outstanding performance.
  • Opportunity for equity stock purchase and 401k contributions.
  • Clear path for career development and growth within the organization.
  • Supportive work environment with clear direction and performance expectations.
Full Job Description
Accountable for safety, security, space assignment/utilization and communication within assigned site. Serves as the principal financial and operational manager for primary care within defined locations which will generally include Internal Medicine and Pediatrics. Collaborates regularly with primary care clinical leadership and supervises primary care staff to ensure that site operations appropriately support high quality delivery of patient care. Ensures specific service line priorities are met and that standard work is implemented as directed by central leadership. Represents the organization in local community.

The Primary Care and Site Administrator I partners with 1-2 Chiefs and has a smaller number of service lines and primary care staff than a Site Administrator II. This position may directly supervise all primary care staff.

Primary Responsibilities:

  • Site Operations
    • Address patient complaints and safety events of an administrative or operational nature
    • Creates community. Leads Supervisor/Management meetings for building. Rounds daily within site as whole, checks in with all staff and clinicians. Supports/backs up other leaders in the building including clinical nurse managers and supervisors
    • Site communication for building wide concerns- e.g. weather closing, emergency management etc.
    • Space planning and allocation at site. Ensures all services at a site are level loaded. Works collaboratively with Real Estate team on problem solving across service lines. Manages communication around all in-coming and out-going providers, specialties, and programs
    • Oversees DPH compliance and safety issues
    • Manages community relations and reports on local health care market
    • Works collaboratively with leaders in other departments. Acts as an on-site presence to support regional and central leaders of these departments
    • Implements site orientation for all providers and staff at assigned site(s)
  • Primary Care Service Line Operations
    • Manages and organizes primary care site leadership team agendas and meetings
    • Communicates and ensures progress is made on achieving service line priorities
    • Understand all workflows and standard work in primary care specialties
    • Responsible for cascading central communication to primary care providers and staff
    • Leads and participates in service line and specialty specific committees
    • Accountable for specialty performance and active problem solver for when issues arise
  • Financial Performance and Key Performance Indicators
    • Owns and manages budget process for primary care service line and site operations
    • For Primary Care, tracks encounters by provider by week and month, comfortable speaking to minimum expectations and reinforcing those expectations, able to support clinicians and problem solve around those who aren\'t at expectations
    • Works with clinical leadership to monitor and improve access for both existing and new patients. Tracks opening and closing of panels
    • Manages variance reporting for assigned budgets
    • Manages IT/clinical equipment replacement including capital equipment requests
    • Key indicators of Primary Care performance. Analyze and inform leadership on key indicators. Maintains dashboard of key indicators. Ensures MDI boards are used to align on and move priorities
    • Monitors and understands key performance indicators of practice health. Can present any of these items to group of clinicians and staff in an easy-to-understand way, can connect the work done at the site to these measures, can connect that to L0 and L1 Hoshin work. Maintains a variety of trackers at the site level for easy presentation to triad and other team members
    • Other duties as assigned
  • SUPERVISORY RESPONSIBILITIES
    • All Primary Care Support Staff either directly or indirectly
    • Works in partnership with the site based clinical leadership, and collaborates effectively with other site administrators and operations managers, site and specialty directors, and directors of ancillary and corporate functions
    • Collaborates with local human resources on routine Human Resources issues; hires new staff; addresses employee relations issues consistent with the organization\'s policy; ensures that all site staff members receive appropriate orientation and training; and ensures that company policies and procedures, state and federal laws, and union guidelines are followed within the practice
    • Participates in hiring of provider staff in conjunction with clinical leadership
    • Assesses primary care staffing needs across all departments within a site and is responsible for reallocating staff within the site to address immediate, short-term staffing problems
    • Carries out supervisory responsibilities within areas of responsibility in accordance with the organization\'s policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency. Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems


You\'ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 7+ years of professional level in operational medical services, and 2+ years of supervisory experience in clinical operations, preferably in an outpatient multi-specialty medical group practice environment
  • Proven high degree of judgment, initiative, leadership, and demonstrated ability in financial management, negotiations, communication, and interpersonal skills
  • Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
  • Proven performs all job functions in compliance with applicable federal, state, local and company policies and procedures
  • Proven accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information


Preferred Qualification:

  • Proven track record of achieving results in a rapidly changing environment and experience managing in an organization with both direct and indirect reporting relationships


WORKING CONDITIONS / PHYSICAL DEMANDS

  • Busy office environment with frequent deadlines and interruptions


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you\'ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Healthcare
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ
UNH
* Ladders Estimates

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