Location: Remote (Based in California)

Classification: Exempt

Status: Full-Time

Reports to: Director, Prescriber Relations

Purpose

The Prescriber Relations Manager (PRM) is dedicated to delivering exceptional prescriber experience for designated prescribers through field-based, relationship-driven engagement. This role serves as a primary point of contact for assigned prescriber offices and builds long-term, trusted partnerships grounded in education, responsiveness, and service. The Prescriber Relations Manager develops strong knowledge of internal processes and program requirements and communicates them in an easily understood way to prescribers and office staff. The focus of this role is to ensure prescribers are informed on our suite of patient services for the therapies they prescribe, improve referral information quality, and strengthen prescriber confidence in PANTHERx as a reliable partner in patient care.

This remote role is based in California and offers the opportunity to travel frequently throughout the state of California and other West Coast states, with occasional travel to PANTHERx's Pittsburgh, PA-based headquarters. You will play a key role in building strong regional connections and representing our organization within a diverse and growing prescriber community.

Responsibilities

• Initiates and maintains meaningful relationships with assigned prescriber offices through in-person visits, virtual meetings, and consistent communication touchpoints.
• Empowers prescribers with seamless, high-touch support that improves patient outcomes.
• Educates prescribers and office staff on program-specific referral pathways, eligibility considerations, and operational requirements that support timely patient access.
• Provides training and practical resources that help offices submit complete accurate referral information, reducing patient friction, and supporting a predictable start process.
• Maintains detailed call notes in CRM tools, ensuring continuity, follow-through, and issue resolution.
• Acts as a primary point of contact for prescriber concerns or escalations and drives timely resolution in collaboration with internal stakeholders (e.g., patient support, clinical services).
• Identifies prescriber needs and barriers that impact patient access, experience, adherence, or outcomes, and escalates insights to the Director, Prescriber Relations.
• Applies tailored engagement approaches based on office role types and preferences to support effective communication and long-term partnership.
• Executes PRM activities in full compliance with applicable industry regulations, company policies, and privacy standards to maintain operational integrity and compliant engagement practices.
• Drives prescriber education to reduce incomplete referrals and rework, delivers training that improves predictability of patient starts, and builds strong relationships that increase prescriber confidence and minimize escalations.
• Travels to prescriber sites within the assigned territory and attends industry conferences and meetings as needed.

Required Qualifications

• Bachelor's degree in healthcare administration, pharmacy, life sciences, or a related field.
• Minimum of five (5) years of experience in prescriber relations, patient engagement, care coordination, healthcare operations, or a related healthcare role.
• Demonstrated experience working with prescribers or care teams in a non-sales capacity.
• Strong understanding of patient-centric care models and healthcare delivery environments.
• Ability to translate field insights into actionable recommendations.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to travel frequently to assigned territory as required.

Preferred Qualifications

• Experience in value-based care, population health, or patient support programs.
• Familiarity with patient engagement platforms, CRM tools (Veeva), or care coordination systems.
• Experience working cross-functionally in a regulated healthcare environment.
• Background in quality improvement, patient experience, or outcomes measurement.

Work Environment

This position operates in a home or professional office environment, with frequent travel to prescriber sites. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to site, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data, at times for extended periods on computer screens. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Compensation:

The expected salary range for this CA-based position is $90,000-$135,000/year. Actual compensation is based on factors such as skills, education, experience, job-specific expertise, and location. Differences in pay by location reflect local market conditions and variations in the cost of labor.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!