Motorola Solutions

PremierOne Remote System Admin

Motorola Solutions$80K — $90K *
US-Anywhere
+ 3 other locationsRemote
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma or equivalent required; Bachelor's degree preferred.
  • 3+ years of IT and/or Public Safety experience.
  • Experience with computer science, networking, or system maintenance; public safety experience preferred.
  • Familiarity with CAD/RMS/Mobile applications and 911 center equipment.
  • Proven experience with enterprise hardware and software solutions.
  • Strong relationship-building skills with customers and users.
  • Ability to multitask in a fast-paced environment.
  • Excellent verbal and written communication skills.

Responsibilities

  • Provide technical support for PremeirOne CAD and/or PremeirOne RMS.
  • Develop strategies to enhance operational efficiencies.
  • Adhere to change management policies and procedures as outlined.
  • Build and maintain positive working relationships with customers.
  • Initiate problem-solving measures and ensure resolution.
  • Document, analyze, and escalate system incidents as necessary.
  • Monitor system performance and coordinate necessary resources.
  • Conduct system diagnostics and maintenance in line with guidelines.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Department Overview
The Video and Software Services (VSS) Field Support team is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. VSS supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. VSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.
Job Description

This position will be a full-time System Administrator for PremeirOne CAD (Computer Aided Dispatch) / PremeirOne RMS (Records Management system) within the Video and Software Services (VSS) Central Region Field Services Team. VSS is dedicated to building collaborative partnerships with our clients, understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements.

The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention.

Responsibilities:
  • Provides tailored technical customer operations support for PremeirOne CAD (Computer Aided Dispatch) and/or PremeirOne RMS (Records Management system)
  • Develops strategies for implementing operational efficiencies within PremeirOne CAD or RMS by reviewing workflows, procedures, and performance
  • Adhears to Motorola and the Customer's Change management policies and procedures
  • Builds and maintains positive, effective, and mutually beneficial working alliances with customers
  • Initiates problem-solving action and follows through to resolution
  • Ensure that reported PremeirOne CAD or RMS incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
  • Work with Customer staff to identify and resolve reported system incidents/problems.
  • Procure and coordinate any internally resources as needed
  • Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary.
  • Run diagnostics using approved MSI tools.
  • Assist with technical system requirements analysis.
  • Provide system performance reporting using approved MSI tools when requested.
  • Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.


Preferred Qualifications:
  • High School diploma or equivalent is required, a Bachelor's degree preferred.
  • 3+ years of IT and/or Public Safety experience (a combination can fulfill this requirement)
  • Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
  • Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred
  • Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
  • Experience creating positive working relationships with customers and application end users.
  • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
  • Excellent verbal and written communication skills.
  • Comfortable working both alone and in a team environment.
  • The applicant must reside within 5 hours of Cleveland, OH to be considered for this position.


This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $80,000 - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:
  • High School diploma, Associates degree, or Bachelor's degree required.
  • 3+ years of experience in Customer Service, Public Safety Applications experience involving Records Management Systems, OR 3+ years of IT experience.
  • Must be able to obtain a background clearance as required by our government customers.

Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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