Proven ability to lead and influence diverse stakeholders.
Demonstrated success in initiating and achieving goals.
Excellent communication skills, both written and oral.
Strong computer skills with knowledge of medical terminology.
Previous experience with EMR systems, particularly athenahealth, is a plus.
Responsibilities
Lead execution of in-clinic operational initiatives by collaborating with various leadership levels.
Own clinic P&L, managing KPIs for fee-for-service and value-based care.
Build effective teams in partnership with providers and clinic staff.
Recruit and hire non-provider clinical roles while managing performance and employee experience.
Ensure daily clinic coverage and appropriate staffing.
Monitor referral conversion and physician scheduling for high-risk patients.
Solve operational problems effectively and quickly in collaboration with staff.
Develop relationships with local PCPs to produce clinic referrals and outreach efforts.
Cultivate a positive culture in the clinic through trust and respect.
Report data regularly to operational leadership.
Benefits
Robust team-building opportunities and leadership development.
Engagement in a fast-paced and rewarding healthcare environment.
Focus on service and compassion in patient and staff interactions.
Opportunity to lead significant operational changes and improvements.
Full Job Description
Role Responsibilities:
Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
Build effective teams through partnership with providers and clinic staff.
Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
Responsible for daily coverage in clinic and working to staff the clinic appropriately.
Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
Make timely and high-quality decisions.
Regular data reporting to operational leadership
Desired Attributes:
Connection: you build trust, influence, and motivate people at all levels across a variety of job functions. You appreciate and seek diverse and different perspectives, both on your direct team and with peers
Accountability: you crave responsibility and want to contribute to driving financial, operational, and cultural best practices for your region. You thrive in a fast-paced work environment
Service: you roll up your sleeves and tackle challenges with a positive attitude., compassion and dedication
Resilience: you demonstrate courage, adaptability and perseverance when tackling hard problems. You can independently translate high-level goals into actionable plans and enjoy implementing process.
Excellence: You set and hold a high bar. You demonstrate curiosity in looking for ways to learn, innovate, and improve.
Qualifications:
Direct management experience over a clinic team.
Healthcare management experience is preferred.
Proven experience leading and influencing a diverse group of stakeholders.
Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
Excellent written and oral communication skills.
Excellent computer skills and strong knowledge of medical terminology.
Previous experience working in an EMR - athenahealth EMR is a plus.
Physical Demands and Working Conditions:
Day-to-day work includes desk computer work and interaction with patients, facility staff and physicians.
The work environment is characteristic of a health care facility with air temperature control and moderate noise level.
Compensation:
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.
