Job Description
We're searching for a Practice Administrator III, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation. In this position, you will plan, organize, staff, and direct activities in the Physician Service Organization's clinical sections in collaboration with designated physician leaders. Activities include planning and performance management, performance improvement, coaching, staffing, budgeting, policies and procedures, and collaboration with Baylor College of Medicine on the section's research and academic pursuits.
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Job Duties & Responsibilities
• Quality care: Ensures delivery of quality, cost effective patient care within family-centered care environment by coordinating and participating in service-based and cross-functional performance improvement activity that improves patient access/flow, patient/family satisfaction, referring physician satisfaction, research and clinical outcomes, or employee acquisition, satisfaction, and/or retention. Monitors the resolution and escalation of patient/family issues and coordinates special service recovery efforts.
• Revenue monitoring: Budgets for and plans to realize expected levels of professional fee and technical revenue; accounts for and routinely reports on status and changes in revenue; and generates action plans to address financial issues.
• Expense monitoring: Monitors operation of a budget-sensitive service model, including departmental staffing requirements and productivity levels by establishing, and/or contracting for related service performance from other departments (OR, ICU, Cardiology, HR, Contracting, etc); adapts model based on strategic considerations and short-term fluctuations in the operating environment.
• Coordination of resources across 3 part mission: Coordinates service and departmental planning and process improvement across patient care, research and academics reviews proposed project initiatives strategic relevance and resource requirements and facilitates departmental prioritization; partners cross-functionally with leaders across the IDS, TCHP, TCPA, TCH, and specifically other TCPSO sections to raise and resolve issues.
• Service Support: Provides support for new program development, faculty recruitment process, credentialing process, and faculty development.
• Human Resources management: Provides structured feedback for each staff member through yearly development plans and informal and/or formal follow-up at least twice a year. Handles performance issues of staff within the section as per policy.
• System wide involvement: Participates in other various hospital system and academic projects as appropriate.
Practice Level Requirements: Level III
A practice that has all 4 of these general components and meets at least 7 of the 13 characteristics:
Clinical Practice
o Greater than approximately 9 - Total number of support staff
o Greater than approximately 15 - Total number of volumes generating providers (MD, NP, PA, PhD, SLP, OT, PT, AUD, etc.)
o Greater than approximately 7500 - Total number of patient annual patient encounters
o Greater than approximately $5M - Total annual professional gross charges
o Greater than approximately $150K - Total annual technical gross charges
Academics/Administration
o Greater than 8 - Number of support staff
o Greater than 4 - Number of fellows and residents
Research
o Greater than 10 - Number of staff
o Greater than 6 - Number of grants
o Over $1.5M - Amount of grant funding
D&T Services
o Greater than 10 - Number of staff
o Over 8K - Number of visits
o Greater than $2M - Gross Charges
Skills & Requirements
• Bachelor's Degree Business, healthcare, or a related field required
• 5 years Healthcare operations experience and 3 years Supervisory experience Or 3 years Completion of an ACHE Postgraduate Administrative Fellowship and Two (2) years of Supervisory experience required
