Position OverviewThe Power Systems Operations Manager is responsible for cultivating and maintaining strong business relationships with customers, fostering trust to enhance retention and loyalty. This is achieved through the development and execution of strategic initiatives that support NMC's vision and advocacy model. By aligning operational practices to consistently deliver a high-quality customer experience, the manager reinforces NMC's core values and drives excellence in customer service.
If you have any questions prior to applying, please reach out to our Recruiting team at [redacted] or [redacted].
PRIMARY JOB DUTIES: • Manages departmental employees, including hiring, training, development, delegation of tasks, performance evaluations, coaching, career planning, and disciplinary actions.
• Establishes measurable sales goals and implements accountability systems to achieve revenue targets. Motivates the team to consistently deliver sales and promote value-added services.
• Drives business growth by acquiring new customer accounts through walk-in engagement and proactive outreach, including cold calling to promote service offerings.
• Builds and manages relationships with key accounts, serving as the primary contact for escalated customer issues and ensuring effective resolution.
• Continuously improves EPG operational processes and products by researching and implementing new techniques to enhance profitability, efficiency, and growth.
• Oversees customer service methodologies and policies to optimize each touchpoint. Facilitates communication, analyzes data, identifies best practices, and delivers training, documentation, and reporting.
• Maintains accurate inventory records, manages equipment returns, and oversees shipment documentation to prevent discrepancies.
• Ensures routine maintenance and timely repairs of rental equipment, machinery, and vehicles are completed efficiently and economically.
• Meets or exceeds assigned growth objectives within Product Support and Sales. Contributes to annual budget planning and supports corporate initiatives.
• Monitors budget performance, tracks variances, and develops reporting to ensure alignment with financial targets.
• Collaborates with business partners to promote cross-selling of products and services.
• Develops, tracks, and reports on NMC Key Performance Indicators (KPIs) to guide strategic decisions and measure success.
BENEFITS: - Medical (and FSA/HSA plans), Dental, Vision Insurances
- Paid Vacation and Holidays
- Company-paid Basic Life Insurance
- Supplemental Term Life Insurance
- 401(k) with Profit Sharing
- Tuition Reimbursement and In-house Training Dept.
- Paid Military Leave
- Short and Long-Term Disability
- Safety Glasses and Boot Program
* The job duties listed in this job posting do not constitute a complete and exclusive list. NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.
