Role Overview:The role is for an Incident Management (ICM) Support Engineer specializing in Microsoft Power Pages, responsible for the investigation, troubleshooting, and mitigation of production and non-production incidents. This position requires active participation in on-call rotations and coordination with various engineering and operations teams to ensure service stability and SLA compliance.
Key Responsibilities:- Investigate, troubleshoot, and mitigate Power Pages production and non-production incidents.
- Own Sev3 and Sev4 incidents from acknowledgment to closure.
- Perform root cause analysis and document findings.
- Coordinate with engineering, CSS, and operations teams during critical incidents.
- Ensure SLA compliance for incident response and mitigation activities.
- Monitor Auto Alerts, identify recurring trends, and recommend preventive actions to improve service stability.
- Participate in on-call rotations and incident bridges.
Required Skills:- Microsoft Power Pages
- Azure Fundamentals
- Kusto
- ICM (Incident Management)
- Dataverse
- C (programming language)
- Incident Management & Support
- US citizenship (for escort support, SAW clearance, AME accounts for Fairfax)
Qualifications:Preferred Skills: 
