Werner Co

Power & Components Manager

Werner Co • $80K — $95K *
Appleton, WI 54915In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Valid driver's license and ability to travel regularly across assigned territory, including overnight trips.
  • Associate's degree in Automation, Engineering, Computer Science or relevant field, or equivalent experience of 5-7 years.
  • 3-5 years of relevant experience required, with direct customer interaction.
  • Experience delivering presentations and technical demonstrations.
  • Proven ability to manage and prioritize workloads independently.
  • Knowledge of industry trends and technological advancements.

Responsibilities

  • Lead Automation Specialists to enhance customer experience during implementation and operation stages.
  • Develop comprehensive product knowledge including features, benefits, and applications.
  • Coordinate product launch activities with the Marketing team for seamless market introductions.
  • Support customers pre-sale by reviewing project specifications and preparing necessary documentation.
  • Assist customers post-sale with technical issues, implementation troubleshooting, and training.
  • Conduct gap analysis to identify key customers for targeted products.
  • Utilize CRM tools to manage customer interactions, opportunities, and support tasks.

Benefits

  • Medical, Dental, and Vision Insurance
  • Short & Long-Term Disability Insurance
  • 401(k) Retirement Plan with company match
  • Paid holidays, vacation, personal, and sick days
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Career Development & Leadership Training
Full Job Description
Job Summary

The Power & Components Manager leads the Automation Specialists in delivering an exceptional customer experience during the implementation and operation stages of the buying journey.

Essential Functions
  • Develop and maintain comprehensive product knowledge, including features, benefits, and applications across various platforms.
  • Responsible for managing and prioritizing day to day work of Automation Specialists.
  • Coordinate with the Marketing team to manage product launch activities, ensuring a seamless introduction to the market.
  • Provide pre-sales support to customers including: review of customer project specifications and documents, preparing and presenting bills of materials, proof of concepts, performance tests, and properly sizing and recommending components to solve application requirements.
  • Provide post-sales support to customers including: assisting with customer technical product issues, implementation troubleshooting, product training, and escalating issues to appropriate vendor partners if necessary.
  • Perform gap analysis to identify target customers for specific products and pursue those opportunities.
  • Utilize the customer relationship manager (CRM) tool to log and manage customer opportunities, tasks, customer interactions, and support responses from customers.
  • Collaborate with Account Managers, Business Consultants, and Solution Consultants in opportunity pursuits by defining the best products for the identified solution architecture.
  • Proactively facilitate and provide product-based training to internal teams including Sales and Customer Experience.
  • Proactively provide customers relevant information on new products and technology related to their industry and application needs.
  • Analyze competitive product lines and communicate competitive product differentiators for customers.
  • Manage prioritization of Werner billable services including: installed base evaluations, network assessments, drive startups, and vulnerability discovery surveys, field services, and technical training.
  • Participate in annual operating plan (AOP) planning meetings providing insights related to customer performance, commercial activities and upcoming product introductions.
  • Participate in relevant trade shows and events.

Required Qualifications
  • Must have and maintain a valid driver's license.
  • Ability to travel regularly through assigned territory. Some overnight travel is required.
  • Associate's degree in Automation, Engineering, Computer Science or other related field; AND
  • 3-5 years of relevant experience is required.
  • 5-7 years' of related experience required in lieu of a degree.
  • Previous experience working directly with customers is required.
  • Prior experience delivering presentations and demonstrations.
  • Proven experience managing and self-directing workload.
  • Ability to stay updated with industry trends and technological advancements.

Preferred Qualifications
  • Bachelor's degree in Automation, Engineering, Computer Science or other related field is highly preferred.
  • Previous experience supervising a team of direct reports.
  • Previous experience working with a customer relations management (CRM) software preferred.
  • Prior experience working as field service technician is a plus.

Employee Benefits
  • Medical, Dental, and Vision Insurance
  • Short & Long-Term Disability Insurance
  • Life and AD&D Insurance
  • 401(k) Retirement Plan with company match
  • Paid holidays, vacation, personal, and sick days
  • Pet Insurance
  • Identity Theft Protection
  • Accident Insurance & Critical Illness Coverage
  • Tuition Reimbursement
  • Annual bonuses and merit increases based on performance
  • Employee Assistance Program (EAP)
  • Wellness Programs
  • Employee Resource Groups (ERG)
  • Career Development & Leadership Training
  • Paid Parental Leave

About Werner Co

WernerCo is a privately owned, fully-integrated, international manufacturer and distributor of climbing products, access systems, fall protection equipment and jobsite truck and van storage equipment. WernerCo has manufacturing, warehousing, sales and distribution facilities and offices in the United States, Mexico, Canada, China, the United Kingdom and Australia. WernerCo is the leading manufacturer of climbing products in North America and its products are considered the standard of the industry.

Our willingness to explore new markets, capitalize on opportunities and always look to the future has enabled WernerCo to transform into a world leader in climbing and access products.

Learn more about Werner Co
Size
13,525 employees
Market Cap
$2.5 billion
Industry
Manufacturing & Automotive
Net Income
$169 million
Founded
1922
5 Year Trend
+6.4%
Revenue
$2.3 billion
NASDAQ
WERN
* Ladders Estimates

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