Job Family Group

Customer Care Group

Job Profile

Portfolio Manager III - NGC

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 75% of the time

Work Shift

Day

Compensation
Compensation includes a base salary in the range of $98,300.00 - $147,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Job Summary

The Portfolio Manager manages and grows a portfolio of dealer clients across Chicago Central territory with lines of credit ranging from $50,000 to $2.5M within an assigned geographic territory. The primary responsibilities include building and maintaining relationships with clients, optimizing the portfolio through the clients' use of the line of credit, identifying and mitigating pre-default account risk, and supporting post-default collections on defaulted accounts. The geographic territory assigned will be in the Atlanta Northwest area.

*Must live within the assigned market.

Responsibilities

• Optimize each client's use of the line of credit within an assigned portfolio whose lines of credit range from $50,000 to $2,500,000 by acting as floor plan subject matter expert to their portfolio of clients.
• Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation.
• Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations.
• Collect and analyze client financial information and various internal reports and dashboards to assess and monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk.
• Utilize company provided historical data and tools to identify targets for opportunity of growth and determine clients that are having financial distress.
• Collaborate and strategize with Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts within a specified timeframe. Minimize loss and maximize recovery.
• Physical inspection of inventory, and accuracy of audits and repossession as necessary. Inspect what is expected to ensure quality control, inventory, audit self- reconciliation, addition of inventory and buying behaviors.
• Serve as a fiduciary for the company including identifying and reporting to the company any material client or internal non-compliance with company policies, attempted or actual fraud upon the company or any other circumstance that may require identification and reporting to protect the company.
• Operate with the highest level of integrity and always strive to achieve the best outcome for both the clients and our company.
• Detailed documentation in Salesforce all prudent conversations, activities and client interactions as required by the company KPI's. Complete all Salesforce campaigns as required by the company.
• Responsible for onboarding new clients to ensure a positive and successful client experience.
• Cultivate Cox Automotive cross functional business unit relationships and opportunities.
• Participate and support other projects and initiatives as required.
• Perform all other duties as assigned.

Job Knowledge, Skills and Abilities:

• Knowledge of the automotive industry (various sectors).
• Knowledge of the finance industry (various sectors).
• Proficiency of reading and analyzing financials, such as profit & loss, balance sheet, tax returns and bank statements preferred.
• Strong financial acumen with working knowledge of key financial tools and terminology.
• Ability to identify risk indicators through data tools.
• Ability to communicate a proactive performance plan on continuous basis individually and client level.
• Strong presentation, verbal and written communication skills.
• Strong interpersonal skills with ability to interact with clients, collaborate with internal team members. and external partners at various levels within the organization.
• Strong time management skills with ability to manage deadlines.
• Strong negotiation and collection skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a remote environment.
• Ability to maintain a high level of safety awareness and take necessary safety precautions.
• Proficient in Excel, Word, PowerPoint, Outlook, Teams and Salesforce.

Education and Experience:

• BA/BS with 4+ yeas related experience in finance, client facing, customer service, B2B, account management and/ or collections required. Candidate can also have a combination of a MS degree and 2+ years, or 8 years of experience in lieu of a degree.
• Automotive and/or floorplan industry background preferred.
• Financial knowledge and acumen preferred.

Physical Demands:

• Ability to visit clients at least 60% of the time with occasionally required overnight travel.
• Ability to sit and stand for extended periods of time.
• Valid driver's license is required for this position.

Disclaimer:

The description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.