Job DescriptionA Brief OverviewThe Portfolio Manager leads a high-performing team of Program and Project Managers to ensure the successful delivery of complex, high-impact client programs that drive strategic business outcomes at scale. This role provides portfolio-level oversight across multiple concurrent delivery engagements, ensuring consistent governance, operational excellence, stakeholder alignment, and financial accountability across the entire book of business. Beyond portfolio leadership, this role serves as a force multiplier - elevating the capabilities of Strategic Program Managers through active mentorship, coaching, and the cultivation of a delivery culture rooted in collaboration, accountability, and continuous improvement. The ideal candidate brings deep experience leading leaders, managing large and diverse program portfolios in a client-facing environment. Key Responsibilities
Strategic Alignment & Portfolio Governance- Owns end-to-end portfolio oversight, ensuring theintake, tracking, and execution of projects align with organizationalpriorities and measurable business outcomes.
- Works closely with Clients to prioritize projects basedon business value, resource constraints, and risk considerations -maintaining clarity and momentum across a dynamic work environment.
- Establishes and maintains project governance processesand standards that ensure consistency, transparency, and accountabilityacross the portfolio.
- Manages resource allocation across the portfolio,ensuring alignment to strategic priorities and operational needs. StakeholderEngagement & Delivery Management
- Builds trusted partnerships with Client stakeholders,partners, project managers, engineers, and field teams to monitorportfolio health and maintain alignment with organizational goals.
- Facilitates recurring portfolio status meetings andcross-functional working sessions to drive decision-making and sustainprogram momentum.
- Maintains clear, consistent communication on teamworkload, performance metrics, and program and/or project progress -translating complex information for audiences from field level to theClient.
- Leverages strong interpersonal skills and emotionalintelligence to influence outcomes, resolve friction, and championcollaboration across diverse stakeholder groups. Project Planning& Execution
- Oversees program managers developing and implementingproject plans with disciplined attention to scope, schedules, resourcerequirements, and deadlines - operating effectively under tight timeconstraints.
- Applies structured problem-solving practices tomaintain portfolio momentum and remove delivery obstacles.
- Proactively identifies and mitigates portfolio-levelrisks, issues, and critical dependencies before they impact delivery andleads escalation management and resolution planning across the portfolio.
- Own portfolio-level financial performance includingrevenue forecasting, gross profit performance, utilization, backlogmanagement, and margin improvement initiatives. Communication
- Establish strong operating rhythms with projectmanagers and delivery leaders through portfolio reviews, risk reviews,financial reviews, and delivery health checks.
- Ensure a high-quality client experience throughproactive communication, accountability, and consultative engagement.
- Establishes standardized mechanisms for workloadtracking, risk monitoring, and performance reporting to provide real-timevisibility into portfolio status. Monitoring, Reporting &Continuous Improvement
- Creates and delivers reporting and dashboards thatsynthesize portfolio health, team performance, and strategic insights forleadership and key stakeholders.
- Anticipates operational needs and develops practical,business-aligned solutions that improve execution quality and stakeholdersatisfaction.
- Drives continuous process improvement efforts tomaximize team efficiency, enhance project management practices, andincrease value delivery across the portfolio.
Qualifications- Bachelor's degree in business management, engineeringor related field; Advanced degree or MBA preferred.
- PMP or PgMP, Agile, SAFe, or ITIL certifications aplus.
- 10+ years in program/project management, with 5+ yearsleading large, complex, cross-functional IT or infrastructure programs ina Professional Services and/or Managed Services environment
- The ideal candidate will possess strong leadershipskills, strategic thinking abilities, and a proven track record ofsuccessfully managing complex project portfolios. They will leadmulti-disciplinary teams to ensure effective project execution and portfoliomanagement.
- Strong experience in budgeting, forecasting, andfinancial reporting for multimillion-dollar programs.
- Excellent written and verbal communications skillsincluding the ability to communicate complex ideas and information todifferent audiences and levels.
- Knowledge of IT infrastructure, governance, riskmanagement, and program planning tools (e.g., MS Project, Smartsheet,Power BI).
- Exceptional interpersonal, communication, andconflict-resolution skills, with a high degree of emotionalintelligence.
