Portfolio Maintenance ManagerPosition Description:Under the direction and supervision of the Director of Facilities, with some oversight from the VP of Operations, the Portfolio Maintenance Manager (PMM) will oversee the maintenance operations of the Boston portfolio and provide guidance and support to maintenance team members as well as community managers. The portfolio consists of several properties with an average unit count of approximately 2,000 units. The PMM will work collaboratively with our maintenance teams, Portfolio and Community Managers to follow TCB's standard operating procedures (SOPs), objectives, mission and each property's economic and physical requirements.
Essential Functions:- Oversee Maintenance Operations to TCB Standards including preventive maintenance program, service orders, unit turns, curb appeal, unit/building inspections, and maintenance shop compliance. Be a strong advocate of safety and environmental compliance for our team members and residents. Conduct regular property visits to provide guidance and technical support to the Community Manager and Service Manager.
- Lead Service Managers and Technicians through mentoring, training, and support by influencing change management, developing our maintenance team members, and fostering a strong resident focus. Coordinate trainings to enhance technical trade and business skills for accountability to TCB Standard Operating Policies through positive employee engagement. Participate in talent management functions of maintenance team members by interviewing, onboarding and training service managers, recommending professional advancement, and disciplinary actions.
- Assist Community Manager and Service Manager in financial controls. Participate in the annual property budget creation and in the financial review of maintenance expenditures and capital improvements. Coordinate capital planning assessments and identify short term capital planning needs.
- Assist Service Managers in developing Scopes of Work, solicitation of bids and coordinating contracts for capital projects, energy initiatives and annual vendor services. Create competitive bid packages and make recommendation on project placement.
- Oversee strategy for NSPIRE eligible sites to maintain properties to be NSPIRE ready. Coordinate pre-inspections, the plan to repair deficiencies and regular scheduled meetings with site staff to ensure progress for inspection readiness. Maintain knowledge of NSPIRE standards and establish annual training to maintenance staff as needed.
- Assist in new construction through participation in architectural design and review for new construction or rehabs. Provide guidance and support onboarding new properties to troubleshoot design challenges and support staff to maintain building systems and site needs.
Knowledge, Skills and Abilities:- Strong and trustworthy work ethic.
- Strong communication skills, both written and verbal.
- Superior interpersonal skills: ability to influence others, build relationships, and work effectively with others in the organization.
- Highly detail-oriented and able to multitask in a fast-paced environment.
- Superior business acumen: ability to analyze and react to trends, monthly Profit and Loss statements, and build and analyze budgets.
- Incredible customer service skills & the ability to create a customer focused culture.
- Demonstrate strong problem solving and quantitative abilities.
Education & Experience:- 5+ years or more of progressive responsibility in facilities management with 5+ years of multi-family experience or comparable in hotel/resort/retail regional management required
- Prior experience in and knowledge of affordable housing and applicable compliance and knowledge of HUD-NSPIRE inspections is required.
- Strong Leadership presence and proven track record in employee development of a team.
- Proficiency in Yardi or other industry software and strong knowledge and skills in Microsoft Office, Word and Excel.
- Must demonstrate a minimum of 4 years advanced experience in hands on and training of plumbing, HVAC, carpentry, appliance, and electrical repairs.
- Experience in budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
- One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred.
- Willingness to get certification within 6 months of hiring to meet any specific site/area needs.
- Knowledge of all standard hand and power tools, cleaning supplies, and personal protective equipment (PPE).
- Strong understanding of SDS (Safety Data Sheets)
Benefits- Medical, dental, and vision insurance
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program
- 12 Paid Holidays & tenure-based PTO accruals
- Salary Range: $100-115k
