Portfolio CEO: Residential Plumbing

American Operator

$130K — $190K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Proven record in managing and growing a residential plumbing business successfully.
  • Experience with P&L accountability, budgeting, and KPI management.
  • Ability to build and lead high-performing teams, focusing on talent development and accountability.
  • Deep knowledge of residential plumbing operations, ensuring field service quality in various specialized areas.
  • Must hold a master plumbing license or be willing to obtain it within 12 months.
  • Willingness to relocate to specified markets if not currently based there.

Responsibilities

  • Lead daily operations and drive growth across performance metrics.
  • Develop and maintain a high-performing team with accountability.
  • Oversee field operations to ensure excellent customer service and high-quality work.
  • Grow direct-to-homeowner customer base by managing the lead funnel effectively.
  • Manage warehouse operations and inventory to support field needs.
  • Recruit and retain top talent in the plumbing field.
  • Collaborate with American Operator on strategic initiatives and execution.

Benefits

  • Strategic support and resources provided by American Operator from day one.
  • Independent leadership role in a growing and profitable business.
  • Clear pathway to earning significant equity ownership in the company.
  • Comprehensive benefits package included.
Full Job Description
We are looking for an experienced operator to lead a residential plumbing company as CEO in partnership with American Operator. This is a rare opportunity to step into a profitable, established business with a strong reputation, loyal customer base, and an experienced team already in place. As CEO, you'll assume full responsibility for day-to-day operations, team leadership, and P&L performance. This is not a turnaround situation, it's an opportunity to build on a solid foundation. Your focus will be on developing and retaining a great team, driving customer acquisition and growth, executing with operational discipline, and scaling the business from a position of strength. American Operator will be your partner from day one, providing strategic support, resources, and guidance while empowering you to lead independently. Most importantly, you'll have a clear path to earning significant equity ownership in the business you grow and lead. RESPONSIBILITIES • Lead day-to-day operations and drive growth across key business performance metrics • Build and Develop a high-performing and accountable team • Oversee field operations to deliver exceptional customer service and quality of work • Grow the direct-to-homeowner customer base by managing the funnel from sourcing leads through job completion • Oversee warehouse operations, manage inventory levels to support field operations • Recruit, develop, and retain top plumbing talent • Partner with American Operator on strategy and execution MINIMUM QUALIFICATIONS • Successful track record of operating and growing a residential plumbing business • Experience owning P&L performance, including budgets and KPI targets • Experience building, leading, and holding high-performing teams accountable, including responsibility for hiring and talent development • Deep understanding of residential plumbing operations, with the ability to evaluate field service quality across water heater, water treatment systems, drain cleaning, sewer and line replacement, and related services. • Hold a master plumbing license or have the ability to obtain one within 12 months • Currently based in, or willing to relocate to, one of the following markets: Texas, Florida, Georgia, North Carolina, Colorado, or Tennessee PREFERRED QUALIFICATIONS • Track record of building and strengthening a customer-first culture centered on trust, service quality, and operational excellence • Experience successfully leading a business through a leadership transition and building trust with the existing team • Built or managed recurring revenue programs through membership plans in a plumbing or home services business COMPENSATION Base salary: $130,000-$190,000, plus performance-based bonus opportunities, distributions, and meaningful equity participation beginning at 10% ownership, with the potential to increase based on performance and value creation. Total compensation varies by portfolio company, individual performance, and deal structure, and includes a comprehensive benefits package. LOCATION Our active acquisition markets include Texas, Florida, Georgia, North Carolina, Colorado, and Tennessee. Relocation will be required if you are not currently in or near the market of the opportunity.

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