SUMMARY:The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership. The Service Manager is responsible for operations, profitability, employee supervision and satisfaction, and customer satisfaction in the service department.
RESPONSIBILITIES:- Maintain the profitability of a large, high volume service department with over 10technicians and over 5 service advisors
- Develop and maintain great working relationships with vendors, internal management team, and employees
- Fulfill all service activities needed to meet or exceed operating plan goals
- Direct and schedule the activities of all department employees and monitor payroll records
- Monitor customer service trends to make necessary improvements that produce excellent customer experience
- Understand and enforce the manufacturers' warranty policies and procedures
- Understand, keep abreast of, and comply with Federal, State, and local regulations that affect Service & Parts operations, such as waste disposal, OSHA Right to Know, etc.
- Maintain the highest possible standards of workmanship
- Facilitate, conduct, or send employees to appropriate training as needed
- Conduct periodic spot checks of completed jobs for thoroughness and quality
- Control the performance of the department using: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
- Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor, etc.
- Handle customer complaints and maintain high customer satisfaction standards.
- Partner with HR and upper management to make service department hiring and disciplinary decisions
- Reinforces company policies and adheres to company standards
- Other duties as assigned
PHYSICAL:- Ability to lift a minimum of 25lbs, and maximum of 50lbs
- Ability to move around the dealership comfortably
- Ability to get in and out of an automobile comfortably
- Prolonged periods of standing, stooping, bending, and walking
REQUIREMENTS:- Experience with managing a high volume service department is desired
- Experience with ADP or similar Dealer Management Systems preferred
- Experience with Microsoft Word, Outlook and Office applications required
- Strong communication, interpersonal and management skills
- Ability to develop knowledge of the service team's strengths and opportunities
- Experience with developing and implementing structured business processes
- Valid driver's license with a clean driving record
- Bachelor's degree preferred
- At least 5years of automotive Service Manager and customer service experience
COMPENSATION AND BENEFITS:- In addition to competitive pay, we offer our associates:
- Benefits (include but are not limited to):
- Health insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts
- Paid vacation and sick time
- Company sponsored 401K program
- Employee Vehicle Purchase Program
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
