Under general direction, coordinates, manages, and directs the overall operation of the Burbank Police Department's Communications Center; and perform related work as required.

Essential Functions
Plans, coordinates, and manages the operations of the Police Communications Center including the radio and computer dispatch system, telephone/radio recording system, and burglar alarm system; administers the operations of the computer-aided dispatch center, providing emergency dispatching and radio communications on a 24-hour, 7 day a week basis to assure a timely response to calls for service by field units; participates in the development and implementation of policies, goals, and objectives associated with Communications Center services, programs, and activities; identifies and applies opportunities for improving service delivery methods; determines resource needs; identifies scheduling and staffing needs while monitoring work flow; participates in the development and administration of the Communications Center budget, including the forecasting of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; directs programs for the maintenance and repair of the Communications Center and dispatch systems; participates in the development and implementation of training in law enforcement operations in police communications; responds to court subpoenas; represents the Police Department and the City at public and legal proceedings; collaborates with other Department staff, which includes participating on committees; prepares and maintains accurate reports and records, both manually and electronically; participates in outside professional groups; maintains an awareness of trends and developments in the field of police communications, incorporating new developments as appropriate; investigates complaints and recommends appropriate action; seeks, reviews, and administers grants; works cooperatively with other City departments and outside agencies; coordinates Police Department communications and dispatch activities with other divisions, outside agencies, and associated organizations; performs the duties of a Communications Operator or Communications Supervisor when necessary; supervises, trains, and evaluates employees; makes effective recommendations regarding hiring, promotions, transfers, and disciplinary action as needed, up to and including termination; may serve in place of the Support Services Division Captain in their absence; performs related duties as required.

Minimum Qualifications
Employment Standards:

Knowledge of operational characteristics, services, and routine activities of modern law enforcement communications, dispatch, and computerized record-keeping systems; rules and regulations of the Federal Communication Commission covering the operation of radio receivers and transmitters; policies and procedures of the Communications Center manual, the Burbank Police Department Policy Manual, California Penal and Vehicle Codes, and the Burbank Municipal Code; management information systems; major landmarks and roadways within the City of Burbank; principles and practices of sound personnel management and supervision; spelling, grammar, and punctuation.

Skill in operating modern computers and related software; exercising independent judgement and decisions based on standard policy and procedures; interacting and communicating tactfully and effectively, especially during emergency response personnel management and supervision.

Ability to communicate effectively, both orally and in writing; think clearly and act quickly in emergencies; lead, coach, instruct, and motivate employees; maintain accurate records; simultaneously receive, dispatch, and record information utilizing a computer data base system; work varied hours as needed; establish and maintain effective working relationships with supervisors, fellow employees, and the public; lead a work group to achieve the goals and objectives of the Communications Center and the Burbank Police Department.

Education/Training: Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for acceptable job performance as determined by the City. Example combination includes, but is not limited to graduation from an accredited college or university with a bachelor's degree in business administration, public administration, criminal justice, or a closely related field; five years' experience as a Communications Supervisor or equivalent.

License & Certificates: Peace Officer Standards and Training (POST) Dispatcher Supervisor Certification at time of appointment. All required licenses and certificates must be maintained throughout employment in this classification.

Supplemental Information
A valid California Class "C" driver's license or equivalent may be required at time of appointment.

Desirable Qualifications: Bilingual language aptitude in Armenian, Korean, Spanish, or American Sign Language.
This job title is represented by the Burbank Management Association (BMA)

The City of Burbank offers excellent employee benefits, please click on the following link for additional information regarding employee benefits: https://www.burbankca.gov/web/management-services/employee-benefits

Additionally, there are Benefit Summary Sheets for each represented and unrepresented employee group that provide a more detailed summary of benefits. There are also some Benefit Summary Sheets for specific job titles. To access the Benefit Summary Sheets, please click here: https://www.burbankca.gov/web/management-services/benefits-summary-sheets

Please note, employee benefits vary based on employment status - full-time or part-time; regular or temporary, and many benefits are not applicable to temporary employees.
01

You must answer the following question in order to be considered for the position. The purpose of this Supplemental Questionnaire is to give you an opportunity to provide additional information regarding your specific qualifications for the position of Police Communications Manager. This Supplemental Questionnaire is considered part of your application process and will be evaluated along with your application on a competitive basis to determine which applicants will proceed to the next step in the selection process.INSTRUCTIONSAnswer should be complete, specific, and precise. Incomplete, illegible, vague, or excessively long responses to any question may disqualify you from being considered further for the position. Please be specific in answering the Supplemental Questions, as they will be used to evaluate which applicants will be given further consideration in the process. DO NOT answer, "see resume" or "see application" as these are not valid answers. Click "Yes" to reflect that you have read and understand this statement.

• Yes
• No

02

I certify that the Supplemental Questionnaire responses are my own and were not generated by artificial intelligence (AI) or any other automated tool. I understand that submitting responses that are not my own may result in disqualification from the selection process or removal from employment consideration.

• Yes, I certify that the responses provided are my own.

03

Do you possess a POST Public Safety Dispatcher Supervisor Certificate? (NOTE: Certificate must be attached to be considered for this position)

• Yes
• No

04

What Public Safety Dispatcher experience and training do you have that makes you the best candidate for this position? (Max: 350 words)
05

What do you consider to be three essential qualities a Police Communications Manager should possess to be successful in this role? Please provide examples from your career where you have demonstrated these qualities. (Max: 350 words)
06

What is your highest level of completed education?

• High School Diploma or GED
• Associate's degree
• Bachelor's degree or higher
• None of the above

07

Please select the option that best describes your educational background.

• Bachelor's degree in business administration, public administration, or criminal justice
• Bachelor's degree in a closely related field
• Bachelor's degree in another field
• Do not possess a Bachelor's degree

08

How many years of experience do you have as a Communications Supervisor or equivalent.

• 0-2 years
• 3-4 years
• 5+ years
• No Experience

09

I understand that all requested information must be furnished on the application itself. Resumes and/or attachments may be included, but CANNOT BE SUBSTITUTED for a completed application form. A resume submitted in lieu of an application will not be sufficient. Furthermore, "See resume" is not an acceptable response under Duties. An application containing this response may be deemed incomplete. If I do not provide information on my application under Education, Experience, and/or License and Certificates sections that I meet the minimum qualifications for the position I am applying for, I will be deemed "not qualified" and may not proceed in the recruitment.

• YES

Required Question