Job DescriptionThe Client Executive is responsible for delivering exceptional, differentiated client experience while supporting clients' product needs in close partnership with the Sales teams. The role serves as a primary relationship lead for key clients, ensuring seamless coverage, trusted advisory support, and consistent delivery across products and services. The primary objective of this role is to drive outstanding client satisfaction and loyalty, act as a strategic partner to clients, and ensure U.S. Bank is viewed as a trusted top-tier provider through discipline execution, thoughtful advice, and proactive engagement.
ESSENTIAL FUNCTIONS- Own the end-to-end client experience, serving as the primary point of accountability for Payments relationship client satisfaction, service quality, and relationship health.
- Build deep, long-term client relationships grounded in trust, responsiveness, and a strong understanding of each client's business objectives.
- Conduct regular, structured client reviews to assess satisfaction, identify service gaps, and proactively address client needs and concerns.
- Partner closely with internal product, trading, and coverage teams to deliver coordinated, seamless solutions across PMI and broader U.S. Bank capabilities.
- Drive organic growth by identifying opportunities to deepen relationships through thoughtful cross-selling aligned with client needs.
- Advocate for the client internally, ensuring feedback is translated into continuous improvements in products, processes, and service delivery.
- Ensure disciplined execution and follow-through on client commitments, reinforcing reliability and consistency.
- Maintain strong governance and risk awareness in all client activities, ensuring solutions are delivered responsibly and in line with U.S. Bank standards.
- Collaborate closely with Legal, Compliance, Risk, Finance, and other control partners to ensure appropriate oversight and a strong control environment.
- Appropriately assess risk and reward in client engagements, with particular attention to protecting the firm's reputation and long-term client trust.
- Adhere to all applicable policies, procedures, and codes of conduct relevant to the role.
- Obtain and maintain all required registrations and licenses within prescribed timeframes.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Eight to ten years of experience in project management activities
Preferred Skills/Experience
- Considerable knowledge of assigned business line or functional area
- Demonstrated management and leadership skills
- Strong organizational and analytical skills
- Advanced knowledge of project management
- Ability to identify and resolve exceptions and to analyze data
- Excellent verbal and written communication skills
- Master's degree preferred
Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $118,170.00 - 144,430.00
Posting may be closed earlier due to high volume of applicants. 
