JP Morgan Chase & Co.

Platform Operations Process Manager - Payments - Vice President

JP Morgan Chase & Co. • $130K — $180K *
Wilmington, DE 19801In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in product delivery or related field
  • Proven expertise in operational management and change readiness
  • Strong track record of continuous improvement processes
  • Experience in release management and deployment strategies
  • Familiarity with governance and compliance controls
  • Ability to handle sensitive issues with professionalism.

Responsibilities

  • Lead product delivery from initiation to implementation
  • Manage change activities across functional teams and maintain compliance
  • Oversee timelines, resource allocation, and stakeholder communication
  • Manage platform operations across various service flows
  • Establish and maintain operating procedures for audit and governance compliance.

Benefits

  • Opportunity to shape product delivery innovations
  • Collaborative work environment at the cutting edge of technology
  • Involvement in highly visible projects with significant company impact
  • Development of skills in change management and operational strategy
  • Potential for career growth within a dynamic team.
Full Job Description
JOB DESCRIPTION
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Merchant Services , you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 

 
Job responsibilities
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
  • Own end-to-end platform operations processes across incident, problem, change, release, and service request flows.
  • Define and maintain operating procedures, controls, and playbooks; ensure auditability, adherence to governance, and continuous compliance.
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies 
  • Experience with governance and controls (risk, audit readiness, policy adherence) in operational execution.
  • High judgment, discretion, and comfort handling sensitive topics with confidentiality and professionalism.
Preferred qualifications, capabilities, and skills
  • Proficient knowledge of the product development life cycle, design, and data analytics
  • Familiarity with enterprise third-party governance and financial stewardship controls.
    Comfort leveraging AI-enabled productivity tools to accelerate drafting, analysis, and synthesis.
  • Experience leading special projects requiring rapid diagnosis, dependency management, and measurable operational improvements.
  • Demonstrated ability to move between operational strategy and hands-on execution across multiple workstreams.

 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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