Plastic & Reconstructive Surgery (PRS) at BDThe
Advanced Repair and Reconstruction (AR&R) Platform within the BD Surgery division focuses on soft tissue regeneration, with a full portfolio of best-in-class surgical solutions. AR&R is recognized as the global industry leader in hernia care and the aspirational leader in PRS since the July 2021 acquisition of Tepha, Inc and the proprietary P4HB polymer for soft tissue support and regeneration.
PRS Area Specialists As part of the Sales organization, the Area Specialists serves as a trusted partner to healthcare professionals, ensuring seamless engagement across BD's systems and teams to meet customer needs and drive business outcomes. This role reports into a PRS Area Business Manager and is partnered regionally with the Area Business Manager (ABM) and a Medical Science Liaison (MSL) to appropriately support and grow the US business within the assigned region.
Key Responsibilities: White-Glove Customer Experience - Support PRS customers in the assigned region by delivering high-touch service both remotely and with proactive onsite engagement, where needed, in close partnership with the regional ABM.
- Navigate BD's internal systems and teams to resolve customer inquiries related to ordering, pricing, billing, and product education.
- Facilitate urgent order fulfillment, product returns, and account setup with speed and accuracy.
- Provide guidance on product selection, sizing, and usage according to instructions for on-label use.
- Escalate customer issues appropriately and advocate for resolution through internal channels.
Customer Engagement - Lead the implementation of the new eCommerce platform within the assigned region, supporting customer onboarding and driving adoption of the online ordering system through education, outreach, and ongoing support.
- Ensure timely distribution of product literature, collateral, and educational materials.
- Support regional engagement at trade shows by attending and/or coordinating pre-event outreach, assisting with lead capture and follow-up, and collaborating with RBMs and Marketing to maximize customer interactions and post-event conversion.
- Collaborate with Global and US Marketing teams to proactively communicate product updates, inventory changes, and opportunities for order efficiencies, enabling customers to plan and manage their purchasing effectively.
'Sales & Territory Management - Support and collaborate with ABMs to prioritize sales activities and customer engagement.
- Support product demonstrations, in-servicing, and training for office staff.
- Qualify inbound and outbound leads to ensure high conversion potential.
- Maintain and grow a healthy sales pipeline through targeted outreach and follow-up, document activities and advancements in Salesforce.com.
- Conduct live and virtual meetings, product presentations, and follow-ups to drive engagement.
- Identify upsell and cross-sell opportunities based on customer needs and behaviors.
Performance Reporting: - Generate and analyze sales reports to identify trends, gaps, and opportunities.
- Maintain accurate account records and utilize CRM tools to track performance and insights.
- Support/participate in monthly regional cadencing and quarterly business reviews.
- Ensure compliance with internal processes and documentation standards.
Qualifications: - Bachelor's degree required; MBA or advanced degree desired
- 2+ years of sales or medical device experience
- Experience in high-touch customer service or premium account management.
- Proficiency in Microsoft Office and CRM platforms.
- Strong analytical skills and ability to present data-driven insights.
- Willingness to relocate for future career advancement into field sales roles.
- Must meet credentialing and compliance requirements for hospital access.
Travel: - Ability to travel a minimum of 25%, including overnight stays.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Primary Work LocationUSA IL - Vernon Hills
Additional LocationsWork ShiftNA (United States of America)
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information$83,100.00 - $133,000.00 USD Annual
