ABOUT THE OPPORTUNITY

This is a full-time, non-exempt level position in Mountain View, California.

HYBRID WORK SCHEDULE

SVCF operates on a hybrid work model. All teams are expected to work in the office twice a week, every other week. In-office days are Tuesdays and Wednesdays.

Please note that there may be times when meetings, events, or other organizational priorities require you to be in the office more frequently than this standard schedule. This structure is designed to support equity, collaboration and consistency while still maintaining flexibility in how we work.

SVCF also reserves the right to modify its hybrid work schedule as needed.

All SVCF team members must be based and hold residency in California.

JOB SUMMARY

This position supports the Philanthropic Partnerships division comprised of the Donor Engagement, Development, and Corporate Responsibility departments. While supporting work across the division, the role will be embedded in the Development team, and will primarily support development-related priorities.

This position serves as a frontline contact for transactional matters involving prospective donors, current fundholders, corporate partners, and key professional advisors. It also serves as a key resource for database management across the division. This role supports the advising, coordination, and execution of a broad range of charitable giving and donor engagement activities.

DUTIES AND RESPONSIBILITIES

Team Support

• Provide administrative support to the team, including assisting with new fund openings and related case follow-up; coordinating Lunch and Learns and off-site visits with professional advisors; and maintaining current professional advisor contacts and development lead lists.
• Provide frontline support by email and phone to prospective donors, current donors and clients, and professional advisors. Respond to or route inquiries to the appropriate staff, share relevant marketing materials, log new development proposals in Salesforce, and update existing proposals with related correspondence.
• Provide support for grant entries and recommendations, donor mailing lists, physical mail inbox, and physical mailings, including fund statements and inactive fund outreach.
• Assist with managing donor engagement cases and preparing weekly and monthly fund reports.
• Conduct research on prospective donors and key professional advisors, developing concise summaries and profiles as requested.
• Provide support for digitization projects, including fund folders.

Database Management and Support

• Serve as key team resource for SVCF's donor/client databases and donor/client portal.
• Provide regular and as-needed database reports and analyses.
• Assist with creating and maintaining dashboards that report outcomes and track progress across the division. Support staff with software platforms (e.g., iWave, Kindsight, RedPepper, and Power BI), coordinating with other departments and outside consultants as needed.
• Maintain and manage updates, customizations and password resets.
• Provide portal training and troubleshooting to donors, clients, and other partners.

Events, Special Projects, and Operations

• Provide administrative, logistical, and budget support for the annual Conference on Charitable Giving. Responsibilities include coordinating the collection of sponsorship revenue and materials, gathering speaker information and biographies, tracking expenses and submitting receipts through Concur, and assisting with conference planning and execution.
• Support conferences, events, and sponsorship-related attendance; assist with routine budget reporting; collaborate with other departments on development lists and content; and maintain accurate campaign information in Salesforce and other systems of record.
• Assist in the design and implementation of events, such as meetings and webinars.
• Support efforts to promote and monitor attendance at events.
• Take a lead role on list management for events, from data pulls to follow-up.
• Participate in cross-department collaborations and efforts with other departments to build on the work of Philanthropic Partnerships.
• Assist with Philanthropic Partnerships and foundation-wide special projects.
• Guide, train and serve as a resource to others regarding SVCF's systems and technologies and department-specific procedures and processes.

Other

• Other related duties as assigned.

The responsibilities outlined in this job description are not meant to be all-inclusive and are subject to change. Employees are expected to be flexible and adaptable, performing other related duties as needed to meet the organization's evolving goals and priorities.

QUALIFICATIONS AND REQUIRED SKILLS

• At least three years of relevant administrative experience.
• Professional and personal alignment with Silicon Valley Community Foundation's mission and values.
• Interest in expanding knowledge in the evolving landscape of philanthropy.
• Excellent written and oral communication, presentation and listening skills for diverse audiences.
• Excellent interpersonal skills with an ability to work in a team environment and with diverse groups of people.
• Commitment to customer service excellence and discretion with highly sensitive and confidential data.
• Ability to multi-task and meet deadlines within designated timeframes, as well as demonstrated resourcefulness in setting priorities, strong organizational skills and exceptional attention to detail.
• Ability to work both independently and in a fast-paced, highly collaborative environment.
• Open to learning new frameworks and thinking critically about improving existing methods or approaches.
• Strong software skills in Microsoft Office Suite, specifically Excel; experience working with Salesforce NPSP CRM and NetSuite and/or ability to learn.

SALARY AND BENEFITS

SVCF is committed to offering competitive salaries and comprehensive benefits. The hiring salary for this position is $82,000 per year based on experience, credentials and internal salary equity.

Our comprehensive benefits package includes generous medical, dental, and vision plans; paid time off; holidays and employer contribution and matching to a 403(b) retirement plan.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.