Cisco

Phenom Sr. Solutions Consultant

Cisco$111K — $147K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or related field.
  • 3+ years of experience in system administration or HR technology.
  • 1+ years of experience supporting enterprise platforms in operational settings.
  • Experience handling configuration and providing day-to-day support for critical systems.
  • Attention to detail in executing operational tasks accurately.

Responsibilities

  • Administer platform tasks including user access and configuration updates.
  • Troubleshoot and resolve system issues in Phenom and Workday.
  • Validate platform updates and configuration changes in staging and production environments.
  • Maintain comprehensive documentation of platform configurations and support activities.
  • Configure Phenom modules to meet recruiting process standards.
  • Identify recurring issues and improvement opportunities within the platform.
  • Serve as a point of contact for user queries and support documentation.

Benefits

  • Opportunities for professional development and training.
  • Collaborative work environment with cross-departmental partnerships.
  • Engagement with cutting-edge technology in recruiting.
  • Hands-on experience with a critical system that impacts hiring processes.
Full Job Description
The application window is expected to close on: 10/18/2026
Job Description

The Phenom Platform Specialist supports the day-to-day administration, configuration, and stability of Cisco's Phenom recruiting platform.

This is a good fit for someone who enjoys the hands-on side of system ownership and wants to chip in to a platform that directly supports the hiring experience across Cisco.

Key Responsibilities

Platform Administration & Support
  • Handle day-to-day platform administration tasks including user access, configuration updates, and support request triage.
  • Fix system issues across Phenom modules and Workday
  • Support staging and production validation for platform updates, releases, and configuration changes.
  • Maintain accurate platform documentation including configuration records, process notes, and support logs.

Configuration & Maintenance
  • Perform functional configuration of Phenom modules in alignment with Cisco's recruiting process standards.
  • Handle workflow logic, notification templates, screening questionnaires, and user access settings.
  • Identify and flag recurring issues, configuration gaps, and opportunities for platform improvement.

Collaborator Support
  • Serve as a point of contact for recruiter and coordinator platform questions, providing timely and accurate responses.
  • Partner with with HR, Finance, IT, Security, Compliance, and business leaders.
  • Chip in to user-facing documentation, release notes, and training materials.
  • Support platform governance activities including change tracking and release coordination.

Vendor & Platform Management
  • Partner with Phenom on improvements and issue resolution.
  • Evaluate new Phenom capabilities and recommend adoption strategies.
  • Know the latest on Phenom guidelines and product roadmap developments.

Minimum Qualifications
  • Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or related field.
  • 3+ years of experience in system administration, platform support, HR technology, recruiting technology, or a related function.
  • 1+ years of experience supporting enterprise platforms, automation tools, or AI-enabled systems in an operational environment.
  • Demonstrated experience handling configuration, administration, or day-to-day support for business-critical systems.
  • Experience fix system issues and partnering with collaborators to resolve platform-related needs.
  • Good attention to detail with the ability to handle operational tasks with consistency and accuracy.

Preferred Qualifications
  • Experience supporting Phenom or a comparable talent, CRM, or recruiting technology platform.
  • Background in Talent Acquisition, recruiting operations, HR operations, or employee experience environments.
  • Proven ability to learn new platform capabilities quickly and apply them in a practical business context.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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