Job Details This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Responsibilities:Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
- Supervises performance against operating metrics, reassigns tasks, and resolves routine issues to sustain delivery reliability.
- Ensures adherence to standard operating procedures, regulatory requirements, and quality standards; escalates exceptions per defined thresholds.
- Maintains compliance with safety, privacy/security, and documentation standards while reinforcing required training and practices.
- Implements small-scale process and tool improvements using established methods and validates outcomes with defined metrics.
- Administers people management activities including onboarding, coaching, performance tracking, and documentation in line with organizational practices.
- Communicates status updates, service expectations, and workflow dependencies to team members and stakeholders.
Education:- Bachelor's degree in healthcare administration, business, life sciences, pharmacy technology, or a related field preferred, or equivalent experience required.
Work Experience:- 3+ years of experience in specialty pharmacy operations, pharmacy support, medication access, reimbursement, fulfillment, or a related healthcare operations environment required.
- Less than 2 years of experience in a management capacity preferred.
Certifications:- Certification in pharmacy technician support, pharmacy operations support, or equivalent preferred.
What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Affiliated Companies:Affiliated Companies: Innomar Strategies
