Essential Responsibilities- Apply expertise in Patient Access workflows (registration, financial clearance, scheduling, and customer service) to support the design and optimization of AI-enabled tools and automated workflows
- Partner with cross-functional teams to translate Patient Access operational processes into scalable, technology-enabled solutions
- Evaluate and refine AI-driven quality frameworks, scoring logic, and workflow outputs to ensure alignment with operational standards and expected outcomes
- Support team performance management by developing and maintaining performance plans that outline operational initiatives, priorities, and tasks to ensure performance expectations are achieved, and stakeholders are informed of current results.
- Lead and facilitate recurring meetings with operational teams to review performance, align on priorities, and drive accountability for action plans and outcomes.
- Prepare, analyze, and present reports, dashboards, and presentations for regular business review cadences; serve as the operational subject matter expert for team metrics, contractual KPIs, standards, and reporting.
- Partner with leadership and cross-functional teams to design, improve, and implement processes that increase operational efficiency, optimize cost, leverage technology, and maximize performance outcomes.
- Support cross-functional projects and assist with the coaching, development, and day-to-day guidance of Lead-level team members; front-end operational knowledge, particularly in Patient Access, preferred.
Education Level- Bachelors - Equivalent experience in relevant Patient Access or revenue cycle experience across registration, financial clearance, scheduling, and customer service will be considered in lieu of degree.
Experience Level- Minimum of 5 years of experience, including at least 3 years in a management role, with demonstrated responsibility for driving performance, quality, and operational outcomes
- Required experience in Patient Access functions, including registration, financial clearance, scheduling, and customer service, with a strong understanding of front-end revenue cycle impact
- Experience applying operational expertise to process improvement, standardization, or performance management initiatives
- Experience supporting or working with AI tools, automation, or technology-enabled workflows in a healthcare or revenue cycle environment preferred
Licenses and CertificationsNot Specified
Skills- Strong knowledge of Patient Access operations, including registration, financial clearance, scheduling, and customer service
- Ability to translate operational workflows into structured processes, decision logic, or AI-supported solutions
- Experience with quality assurance frameworks, audit methodologies, or performance evaluation models
- Analytical skills with ability to interpret KPIs, in-process metrics, and workflow performance data
- Understanding of front-end revenue cycle impact on downstream billing, collections, and denials
- Cross-functional collaboration skills, particularly between operations, analytics, and technology teams
Physical Demands• Sitting
• Standing
• Extended Computer Usage
Work Environment• Well lit
• Remote
• Noise Level -Quite
• Climate Controlled
For this US-based position, the base pay range is $65,000.00 - $116,747.20 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 10.00%
