General Motors

Performance Accountability Specialist

General Motors • $80K — $109K *
US-AnywhereRemote in Detroit, MI
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in HR, Business, or a related field, or equivalent HR/Employee Relations experience.
  • 3+ years in HR, Employee Relations, or Performance Management, with hands-on case management experience.
  • Ability to interpret and apply HR policies and performance frameworks consistently.
  • Familiarity with HRIS or case management tools, preferred Workday experience.
  • Strong written communication skills for clear and defensible performance documentation.
  • Capability to handle sensitive employee matters with judgment and discretion.
  • Ability to manage multiple cases in a fast-paced environment with attention to detail.

Responsibilities

  • Manage end-to-end performance accountability cases, ensuring timely closure.
  • Coach managers and HRBPs on informal and formal performance processes.
  • Draft and review PFIs, letters, and documentation using standard protocols.
  • Maintain accurate records for reporting and audit readiness.
  • Assess requests for case intake and triage, prioritizing efforts accordingly.
  • Communicate professionally with stakeholders throughout the performance process.
  • Identify and escalate potential risks related to employee relations and compliance.
  • Contribute case insights to training and continuous improvement efforts.

Benefits

  • Comprehensive health and wellbeing programs including medical, dental, and vision.
  • Health Savings Account and Flexible Spending Accounts available.
  • Retirement savings plan with employer contributions.
  • Paid vacation and holidays, plus tuition assistance programs.
  • Employee discounts on GM vehicles and various life insurance options.
Full Job Description
Job Description

The Role

  • The Performance Accountability Specialist (L6) is an individual contributor responsible for front-line support across the performance accountability process for under-performing non-contract salaried employees within assigned geography.


  • This role directly supports managers through intake, triage, coaching, Plan for Improvement (PFI) administration, documentation, employee and manager communications, and exit processing when required.


  • The role directly partners with people managers, HRBPs, Legal, and the Employee Relations Team to deliver consistent, fair, timely, and compliant outcomes aligned to global standards and local country requirements.


What You'll Do

  • Manage formal performance accountability cases end to end, including intake, documentation, tracking, milestone management, decisions, outcomes, and closure within established service levels.


  • Coach and guide managers and HRBPs through the formal performance accountability process, including when to address issues informally, when to transition to the formal process, documentation expectations, and stakeholder roles.


  • Draft, review, and quality-check PFIs, letters, case summaries, and supporting documentation using standard templates, SOPs, and country-specific guidance.


  • Maintain accurate case records and system data to support reporting, audit readiness, process consistency, and follow-up actions.


  • Support case intake and triage by assessing requests, prioritizing and routing work, and coordinating with Legal and regional SMEs where local requirements or works council considerations apply.


  • Communicate clearly and professionally with managers, HR partners, and employees throughout the process, including supporting performance meetings, formal outcome communications, and required post-outcome actions such as separation or exit processing when applicable.


  • Identify and escalate legal, reputational, employee relations, or process risks appropriately, while following all documentation, confidentiality, and compliance requirements.


  • Contribute case insights, trends, and lessons learned to KPI and quality reviews, training, office hours, FAQs, and continuous improvement efforts.


Required Qualifications

  • Bachelor's degree in Human Resources, Business, Industrial/Organizational Psychology, or a related field, or equivalent experience in HR or Employee Relations.


  • 3+ years of experience in HR, Employee Relations, Performance Management, or a related people function, including hands-on case management experience.


  • Demonstrated ability to interpret and apply HR policies and performance management frameworks in a practical, consistent way.


  • Experience using HRIS or case management tools, preferably Workday, to manage cases, maintain records, and support reporting.


  • Strong written communication skills, including the ability to prepare clear, objective, and defensible performance documentation.


  • Strong judgment, discretion, and integrity in handling sensitive employee matters, including ability to identify and assess potential risk in sensitive employment situations.


  • Ability to manage multiple cases and deadlines in a fast-paced environment with strong attention to detail and follow-through.


  • Collaborative approach and ability to work effectively across managers, HRBPs, Legal, and regional stakeholders.


Preferred Qualifications

  • 5+ years of HR or Employee Relations experience, including direct involvement in formal performance management, PFIs, or complex employee relations matters.


  • Experience supporting multi-country or global populations, including familiarity with works councils or country-specific employment requirements.


  • Experience working in a Center of Excellence or centralized HR operating model.


  • Strong data orientation, including comfort reviewing case metrics, spotting trends, and identifying process improvement opportunities.


  • Demonstrated ability to coach managers through difficult performance conversations with empathy, clarity, and accountability.


  • Familiarity with GM Behaviors and GM performance and talent processes and how they connect to underperformance and formal outcomes.


Compensation:

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.

The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
  • The salary range for this role is $80,700-$109,400. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.


GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive success at General Motors.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at General Motors

More Business Services Jobs

Find similar Performance Accountability Specialist jobs:

NationwideRemote