Agency
Dept of Health and Human Services

Division
HEALTH BENEFITS

Job Classification Title
Human Services Program Manager I (NS)

Position Number


Grade
NC18

Description of Work
This Medicaid Program Services Manager administers the State Plan Personal Care Services (PCS) Program within Long-Term Services and Supports (LTSS) unit and is responsible for providing leadership and clinical oversight for the program. The role for this highly responsible professional position is to develop, implement, evaluate and oversee the provision of programmatic services and supports for Medicaid beneficiaries eligible to receive this service, and to help ensure that those services are provided in accordance with federal and state laws and consistent with Medicaid policies.

This position is responsible for supervision of staff and managing the independent assessment contractor and the IT contractor used to determine eligibility and level of services for approved beneficiary's irrespective of setting. The position is also responsible for developing program improvements and expanding provider capacities through training opportunities and implementing tools to assist PCS providers in managing their beneficiary population and plays a key role in implementing improvements to long-term care services, ensuring efficient and effective program delivery.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range $63,927 - $111,871

Recruitment Range $63,927 - $89,519

**Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours**

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Experience monitoring compliance with federal and state Medicaid requirements, audit readiness, quality assurance, and corrective action plans.
• Experience with long term services or home health services
• Ability to understand issues to be resolved, prioritize tasks and maintain compliance metrics while delivering quality outcomes.
• Possess proven organizational, time management and interpersonal and communication skills and use tact and persistence.

Management Preference:

• REQUIRED - 2 years supervisory or leadership experience, directly managing, supervising, coaching, and evaluating staff including nurses or nurse consultants

Physical Requirements:

• Able to occasionally travel within the community
• Able to sit, stand, walk, and use computer and phone for extended periods

Posting closes at 11:59 p.m. the night before the closing date

Position is funded in part through federal funds

About the NC Division of Health Benefits:
The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $27 billion in state and federal funds per fiscal year, DHB ensures that more than 108,000 enrolled providers are reimbursed for delivering covered services to 3.1 million beneficiaries.

All positions in the Division of Health Benefits are exempt from the State Human Resources Act (G.S. 126) except for the provisions of Articles 6 and 7 per HB 372 Section 20.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program; or
• Bachelor's degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program; or
• an equivalent combination of education and experience.

Recruiter:
Dejah Victoria Seksay

Email:

[email protected]