Position Summary

The Payments Manager is responsible for the functions required to successfully complete shareholder payments on a daily basis. They oversee a team with a diverse range of responsibilities, including, but not limited to, shareholder communication, review and approval of shareholder deliverables, payment processing, and reconciliation functions. The payments manager takes the lead on transfer processing, ensuring that the system of record is properly maintained and that documentation complies with deal requirements. The ideal candidate will be discerning and possess a high degree of attention to detail when evaluating documents to prevent fraud and maintain high payment success rates. They are critical to keeping payment reviews moving forward throughout the day, ensuring SLAs are met, and payment deadlines are adhered to. Upon completion of licensing, the Payments Manager also has the authority to deliver payment files to the bank.

The successful candidate for this position demonstrates a hands-on, self-motivated, confident, and intelligent approach to teamwork, carrying a strong work ethic and leadership skills. They exhibit exemplary organizational skills in a fast-paced, dynamic environment. They possess a proven track record of creating and implementing innovative solutions and have experience in interviewing, hiring, and training a qualified team. Candidates should also possess exceptional communication skills, as cross-team and external communication is crucial to this role. A Series 99 FINRA license is required for this position, or the ability to procure within the first year from the date of hire.

Location: This position can be hybrid-based in Denver, CO, or can be fully remote; however, if the candidate is located in the Denver area, there will be a requirement to come into the Denver office approximately once a month to oversee the mail processing that this position's subordinates are responsible for, to confirm compliance with storing physical documentation.

Salary: The salary range for this position is between $95k and $105k, depending on experience level.

Primary Responsibilities

• Approves daily bank reconciliations, researches, and identifies breaks and properly stores copies in accordance with compliance standards
• Prepares deal-level monthly reconciliation reports for delivery to the Senior Director
• Defines, implements, and monitors controls for the various record review processes
• Ensures all records received are reviewed and meet the requirements in accordance with SLAs so that follow-up can be handled in a timely manner
• Acts as secondary review for clearance of previously identified deficiencies to approve for payment
• Reviews payment instructions for deal transaction expenses, approves complete instructions for payment or identifies deficiencies that require follow-up
• Facilitates the completion of transfers of interest
• Prepares and schedules completed system records for delivery and release into the banking systems according to payment method and bank system deadlines
• Identifies and implements process improvements to enhance customer experience, exceed SLAs, and improve efficiency
• Holds regular 1:1s with subordinates to discuss performance and career goals
• Other duties as assigned

Required Qualifications & Skills

• 1-3 years of operational management experience, including direct supervisory oversight, preferred.
• 1-3 years of Banking/Financial services experience preferred.
• Bachelor's degree or equivalent experience and/or training.
• Previous experience managing multiple tasks that require a high level of attention to detail in a busy office environment.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Advanced knowledge of Microsoft Office Suite
• Experience using and training staff to use sophisticated CRM systems, such as NetSuite.
• FINRA-licensed Series 99 Operations Professional or the ability to procure within the first year from hire date.

Desired Characteristics

• Self-motivated
• Intellectually curious
• Collaborative
• Amiable
• Operates with the highest integrity and attention to detail
• Passionate about efficient, scalable business processes
• Strong attention to detail

Physical Requirements/Special Demands

• Availability to work a non-traditional work-week that may require more than 40 hours per week if needed
• Ability to work in an open office environment where noise may be a factor
• Ability to work under tight timelines