The Pokémon Company International

Payment & Chargeback Analyst

The Pokémon Company International • $85K — $150K *
Bellevue, WA 98006In-Person
Finance & Insurance
Less than 5 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • 3-4 years of experience in accounts receivable or payment operations.
  • Proficient in ERP systems (e.g., Oracle, SAP, NetSuite) and Excel.
  • Knowledge of payment gateways and ecommerce platforms.
  • Basic accounting principles and accounts receivable understanding.
  • Familiarity with chargebacks and card network rules.

Responsibilities

  • Monitor transactions for fraud and payment anomalies.
  • Support chargeback investigations by compiling evidence.
  • Track chargeback activity and identify trends.
  • Partner with Customer Support to resolve escalated issues.
  • Assist with recapturing revenue from failed transactions.
  • Perform reconciliations for ecommerce and gift card programs.
  • Generate and distribute monthly reports and dashboards.

Benefits

  • 100% employer-paid healthcare premiums.
  • Generous paid family leave.
  • Employer-paid life and income protection insurance.
  • 401k employer matching for US employees.
  • Hybrid work environment.
Full Job Description
Get to know the role
  • Job Title: Payment & Chargeback Analyst
  • Job Summary: The Payment & Chargeback Analyst supports global ecommerce and automated retail channels by overseeing payment processing, fraud monitoring, and revenue protection in partnership with cross-functional teams.
  • FLSA Classification (US Only): Exempt
  • People Manager: No


What you'll do
  • Monitor ecommerce and automated retail transactions for suspicious or fraudulent activity and payment anomalies.
  • Support chargeback and dispute investigations by gathering documentation, compiling evidence, and preparing dispute submissions.
  • Track chargeback activity, refund patterns, and fraud indicators; escalate recurring trends and insights to their peer Payment & Fraud Analyst.
  • Partner cross-functionally with Customer Support and Operations to research and resolve escalated payment and fraud-related issues.
  • Assist with recapture of failed or incomplete transactions to recover authorized revenue where possible.
  • Perform regular reconciliations for gift card programs, Global-E/international markets, and ecommerce platforms.
  • Manage manual credit project reporting-aggregate refund lines and track resolution status.
  • Generate and distribute monthly payment trend reports and KPI dashboards.
  • Investigate unapplied cash in sales receipts to resolve invoice level issues.
  • Identify failed transactions and recapture authorized payments to recover lost revenue.
  • Pull daily reports and aggregate refund lines.
  • Assist with quarterly journal entries and receipts matching/reconciliation.
  • Support month end close process.


What you'll bring
  • Three (3) to four (4) years of experience in accounts receivable, payment operations, or related accounting support roles or a demonstrated equivalent level of expertise.
  • Working knowledge of ERP systems (e.g., Oracle, SAP, NetSuite, Microsoft Dynamics) and strong Excel proficiency.
  • Exposure to payment gateways, ecommerce platforms, or digital reconciliation tools.
  • Basic understanding of accounting principles and accounts receivable processes.
  • Comfort working with high transaction volumes and detailed data in fast-paced environments.
  • Strong analytical skills with high attention to detail and accuracy.
  • Ability to balance repetitive operational tasks with investigative and problem-solving work.
  • Clear written and verbal communication skills; comfortable coordinating with internal teams.
  • Strong organizational skills and ability to manage priorities and deadlines.
  • Familiarity with chargebacks, dispute processes, and card network rules (Visa, Mastercard).
  • Exposure to international payments, multi-currency transactions, or cross-border ecommerce.
  • Experience supporting fraud monitoring, payment risk processes, or revenue recovery activities.
  • Experience participating in process improvement, automation, or system implementation initiatives.
  • Experience with automated retail or vending operations is a plus.


Base Salary Range: For this role, new hires generally start between $85,000.00 - $95,000.00 per year. The full range is $85,000.00 - $150,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.

#LI-Hybrid #LI-JL1

How you'll be successful
  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
  • Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
  • Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
  • Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.


What to expect
  • An innovative culture driven by impact, delivering meaningful outcomes.
  • Company events that celebrate the spirit of Pokémon.
  • Competitive cash-based compensation programs.
  • 100% employer-paid healthcare premiums for you.
  • Generous paid family leave.
  • Employer-paid life insurance.
  • Employer-paid long and short-term income protection insurance.
  • US Employees: 401k Employer Matching.
  • UK/IRE/MX Employees: Pension Employer Contributions.
  • Fitness reimbursement.
  • Commuter benefit.
  • LinkedIn learning.
  • Comprehensive relocation package for certain roles.
  • Hybrid work environment.

About The Pokémon Company International

The Pokémon Company is a Japanese company responsible for brand management, production, publishing, marketing, and licensing of the Pokémon franchise, which consists of video game software, a trading card game, anime television series, films, manga, home entertainment products, merchandise, and other ventures. It was established through a joint investment by the three companies holding the copyright of Pokémon: Nintendo, Game Freak, and Creatures. It began operating in 1998 and adopted the moniker Pokémon Ltd. in October 2000. The company is headquartered in the Roppongi Hills Mori Tower in Roppongi, Minato, Tokyo. The company has separate subsidiaries that handle operations in different parts of the world, with the Pokémon Company International supporting the territories outside Asia and being responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website on the territories outside Asia. The Pokémon Company also handles publishing of all Pokémon video games since 2001 alongside Nintendo. The Pokémon Company is mostly responsible for marketing and funding, while Nintendo handles distribution of the titles in Japan and outside it. Both companies work together in localization, production, QA, and other aspects. The company is solely responsible for publishing and licensing mobile Pokémon titles, unlike console titles where it has help from Nintendo.
Learn more about The Pokémon Company International
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* Ladders Estimates

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